E-Referral Specialist, Home Health

CenterWell Senior Primary Care

E-Referral Specialist evaluating and processing referrals within a home health context. Ensuring compliance and communication with various stakeholders while managing data documentation.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $40,000 - $52,300 per yearWebsite

About the role

Key responsibilities & impact

Monitor multiple e-referral systems to identify new referrals and manage alerts and notifications.
Monitor email for request to pull referrals from all applicable referral systems.
Perform follow-up and manage all related communication.
Scan documentation to determine patient eligibility for services (service area, orders, insurance, etc.)
Monitor status of all referrals received, follow up with each throughout process, reports on status weekly.
Communicate with branch, sales, leadership by email or phone for status updates and referral decisions.
Daily management of ERST log with all referrals and ROCs decisions.
Maintain acceptable productivity level, as determined by work assignment and departmental standards.
Comply with and follow all regulatory compliance areas, policies & procedures, and company best practices.

Requirements

What you’ll need

High School Diploma or its equivalent
Can type a minimum of 40 wpm
Comprehend and apply principles of basic math while analyzing data and generating reports
Proficiency with Microsoft Office applications including Word, Excel, Outlook, and Teams
Good logical thinking and decision-making skills
Can follow strict timelines
Communication with all levels of management
Can work with multiple screens/systems ensuring attention to detail
Time management skills and can work in a fast-paced environment
Must read, write and speak fluent English
Must have good and regular attendance.
Experience processing incoming referrals using eReferral portals and EPIC systems
1 or more years customer service or other healthcare related experience; preference working in a home health environment
Knowledge of the issues related to the delivery of home health services
Working knowledge of Medicare enrollment and guidelines governing home health agencies
Associates degree

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
short-term and long-term disability
life insurance and many other opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Data AnalysisReport GenerationTyping Speed of 40 WPMBasic Math PrinciplesAttention to Detail

Soft Skills

Logical ThinkingDecision-MakingTime ManagementCommunication Skills

Certifications

High School DiplomaAssociates Degree