Project Manager

• Manage and lead the end-to-end customer onboarding and implementation process for new Safety Platform and conversion customers, from initial planning and kickoff to final delivery and handoff to support teams
• Act as the SME, fielding questions from customers and recommending best practices based on the district nuances and where they are in the conversion process.
• Coordinate equipment installation with customers and installation team and remain in communication throughout the duration of the installation, making adjustments as necessary.
• Create large scale installation & project schedules, working cross-functionally between Centegix departments to ensure all prerequisites and dependencies are met.
• Assist customers with testing plans and ensure testing is scheduled, completed and issues resolved.
• Lead cross-functional teams and ensure collaboration amongst all departments.
• Serve as the primary point of contact for customers during the onboarding and implementation phase, ensuring regular communication, setting clear expectations, and managing customer relationships.
• Collaborate with internal teams (Onboarding Project Coordinator, Sales, Solutions, Command Center, Service Delivery, Customer Success, Product, Warehouse, Field Services, and etc.) to ensure alignment and timely delivery of customer solutions.
• Develop and maintain project plans and timelines, ensuring all project deliverables are met on time, within contract terms, and with a high level of quality.
• Identify potential project risks and issues early on, and develop mitigation plans to address them proactively.
• Focus on delivering a positive onboarding experience for the customer, ensuring their needs are understood, and their success is prioritized throughout the process.
• Ensure all project-related documentation is complete, accurate, and up to date, including timelines, project plans, risk logs, and status reports in Monday.com and Salesforce.com.
• Provide regular updates to leadership on project status, challenges, and successes, highlighting key metrics and ensuring alignment with company goals.
• Cross-train on other components of Safety Platform to onboard new customers and convert current customers, including training, application configuration support and go-live readiness planning of CrisisAlert, Safety Blueprint and Visitor Management.

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Project Manager