CoreSphere, LLC

Sr. Salesforce Business Analyst

CoreSphere, LLC

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Senior

Tech Stack

CloudServiceNowSFDC

About the role

  • Serve as the primary liaison between business stakeholders, operations, and the technical team throughout the project cycle.
  • Collaborate with stakeholders to identify business needs, translate them into detailed, actionable requirements, and document these as high-quality User Stories, Use Cases, or Business Requirements Documents.
  • Evaluate existing workflows, identify inefficiencies, and recommend optimizations to enhance business performance.
  • Participate in Agile ceremonies, including daily Scrums, Sprint planning, Sprint reviews, and retrospectives.
  • Work closely with the Scrum Team to groom user stories, support sprint execution, identify and resolve team impediments, and ensure the quality of deliverables.
  • Create Test Plans and Test Cases, conduct solution testing, and facilitate UAT sessions with stakeholders, incorporating feedback through enhancements and bug fixes.
  • Develop training guides and lead training sessions for end-users to ensure successful adoption of Salesforce solutions.
  • Take ownership of new Salesforce product implementations, becoming a Subject Matter Expert (SME) to configure, demo, and train users effectively.
  • Collaborate with project managers to maintain clear and consistent communication with clients and stakeholders, aligning expectations and ensuring successful project outcomes.

Requirements

  • Bachelor’s degree in business, Engineering or Computer Science or similar.
  • Minimum work experience: 5 years of experience as a Business Analyst with end-to-end Salesforce implementation experience.
  • Minimum 5+ years working within all phases of the Systems Development Life Cycle and an Agile driven development environment.
  • Minimum 5 years’ experience with the Salesforce platform configuring sales, service, community clouds, and/or custom Salesforce apps.
  • Minimum 5+ years of experience in business analysis or product development of software-based solutions.
  • Salesforce Administration skills are highly preferred; Salesforce Administration Certificate is required
  • Experience conducting simple to complex Project Demos and Sprint Demos.
  • Excellent listening, oral, written, and presentation skills.
  • Excellent analytical skills, as well as accuracy and attention to details.
  • Experience working in JIRA, Confluence, or other Agile project management tools.
  • Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, Lucid chart SharePoint.
  • Excellent interpersonal, listening, oral, and written communication skills.
  • Strong analytical skills with accuracy and attention to detail.
  • Ability to manage multiple tasks in a team-based environment.
  • Experience working with sandbox and production environments.
  • Demonstrated adherence to Salesforce.com best practices.
  • Certified Scrum Master, is desirable
  • Salesforce Business Analyst Certification, is desirable
  • Salesforce Service Cloud Consultant Certification, is desirable