CoreSphere, LLC

ServiceNow

• Serve as the ServiceNow O&M TC/SA support and enhance a mature ServiceNow FedRAMP certified hosted solution for a US Federal agency
• Support agile/scrum Epic development activities using best practices including collaborating closely with client and consultant Project Managers (PMs), Lead TC and Business Process Consultants (BPCs), Subject Matter Experts (SMEs), and other stakeholders
• Review, lead, and/or contribute to release planning, sprint planning, solution roadmaps, backlogs, release plans, requirements validation, user story grooming, user stories documentation, bug fix analysis/resolution, enhancements, estimations, development, documenting, supporting Knowledge Base Article (KBA) development, configuring applications, developing designs and prototypes, developing demos, unit testing, System Testing, System Integration Testing (SIT), Performance Testing (PT), and User Acceptance Testing (UAT), training, managing deployments, and supporting post-production activities including hypercare
• Design, configure and customize web applications
• Support any new solutions that are deployed to the Production environment and coordinate periodic refreshes of sub-prod environments from Production
• Manage customer expectations and ensure tasks are estimated and performed on-time and on-budget with high-levels of customer satisfaction and quality

ServiceNow Developer – WSD

SDET

• Ensure the quality, reliability, accessibility, and performance of Salesforce applications through comprehensive test planning, automation, execution, defect management, and reporting.
• Design, develop, execute, and maintain automated test scripts for Salesforce applications using Provar Test Automation and Selenium.
• Develop and maintain Master Test Plans, Test Strategies, Test Cases, Test Scripts, Traceability Matrices, and Test Execution Reports.
• Create and maintain automated testing frameworks supporting functional, regression, integration, end-to-end, smoke, and accessibility testing.
• Collaborate with Business Analysts, Developers, and Product Owners to clarify requirements and validate expected system behavior.
• Execute manual and automated testing activities throughout the Software Development Lifecycle (SDLC).

Salesforce QA Automation Engineer

Salesforce Developer

• Implement and manage Continuous Integration/Continuous Delivery (CI/CD) environments and tools.
• Solutioning, Designing and developing business application functionality.
• Perform fit-gap analysis mapping business requirements to Salesforce best practices, capabilities, features.
• Declarative solutioning using Salesforce cloud offering (Service, Sales, and Community)/ AppExchange.
• Utilize best practices to perform operational support, enhancements, and bug fixes as needed to the Salesforce.com platform.
• Support application solution by working with the Development Team.
• Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance.
• Design and development of API integrations with external business systems.
• Assess all risks and offer mitigation strategies, communicating impacts to project across multiple channels.
• Being able to work independently with minimal supervision.

ServiceNow Developer – WSD

Salesforce QA Automation Engineer

Salesforce Developer – Architect

Salesforce Developer