ServiceNow Developer – WSD

CoreSphere, LLC

ServiceNow Technical Consultant with expertise in Operations & Maintenance for FedRAMP solutions. Collaborating on project lifecycles and delivering technical solutions to US Federal agencies.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

JavaScriptServiceNow

About the role

Key responsibilities & impact

Serve as the ServiceNow O&M TC/SA support and enhance a mature ServiceNow FedRAMP certified hosted solution for a US Federal agency
Support agile/scrum Epic development activities using best practices including collaborating closely with client and consultant Project Managers (PMs), Lead TC and Business Process Consultants (BPCs), Subject Matter Experts (SMEs), and other stakeholders
Review, lead, and/or contribute to release planning, sprint planning, solution roadmaps, backlogs, release plans, requirements validation, user story grooming, user stories documentation, bug fix analysis/resolution, enhancements, estimations, development, documenting, supporting Knowledge Base Article (KBA) development, configuring applications, developing designs and prototypes, developing demos, unit testing, System Testing, System Integration Testing (SIT), Performance Testing (PT), and User Acceptance Testing (UAT), training, managing deployments, and supporting post-production activities including hypercare
Design, configure and customize web applications
Support any new solutions that are deployed to the Production environment and coordinate periodic refreshes of sub-prod environments from Production
Manage customer expectations and ensure tasks are estimated and performed on-time and on-budget with high-levels of customer satisfaction and quality

Requirements

What you’ll need

Bachelor’s degree in computer science, Information Systems, or IT related discipline
Must have experience with Workspace Service Delivery (WSD)
ServiceNow Certified Application Developer (CAD)
3-5 years ServiceNow technical development experience with projects of similar size, scope, and complexity
3-5 years of experience supporting in a large IT organization, working with SaaS based applications
Proven experience with at least three (3) of the application suites listed above
3+ years of experience programming JavaScript
Experience and/or certification with ITIL practices and O&M support processes
Excellent written and oral communications skills
Excellent interpersonal skills with demonstrated capacity to use those interpersonal skills to effectively work with others
Experience implementing and supporting systems using hybrid Waterfall and Agile/Scrum and/or ITIL methodology
Strong business acumen and demonstrated technical competency
Consulting experience and demonstrated ability to manage customer expectations
Proven success in contributing to multidimensional team-oriented projects
Excellent communication (written and oral), presentation skills and interpersonal skills
Strong problem solving and troubleshooting skills
Demonstrated teamwork and collaboration in a professional setting; either military or civilian
Must be a United States Citizen and able to pass a Public Trust background check.

Benefits

Comp & perks

Competitive Pay
Paid Time Off
Sick Leave
Public Holidays
STD/LTD
Health and Dental
401(k)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNow Technical DevelopmentWeb Application DesignUser Acceptance Testing (UAT)System Integration Testing (SIT)Performance Testing (PT)Requirements ValidationBug Fix AnalysisKnowledge Base Article (KBA) DevelopmentRelease PlanningSolution Roadmaps

Soft Skills

Excellent Written CommunicationExcellent Oral CommunicationInterpersonal SkillsProblem SolvingTeamwork and Collaboration

Certifications

ServiceNow Certified Application Developer (CAD)ITIL Certification