Salesforce Business Analyst
The College Board
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $72,000 - $120,000 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudSOAP
About the role
- Partner with business stakeholders to elicit, document, and prioritize requirements for Salesforce solutions
- Translate business needs into functional specifications, user stories, and acceptance criteria
- Configure and optimize Salesforce features, including Flows, Process Builder, validation rules, page layouts, and reports/dashboards
- Support Sales Cloud, Service Cloud, and Experience Cloud enhancements that align with evolving program needs
- Collaborate with developers, administrators, testers, and business stakeholders to ensure requirements are implemented correctly and meet user expectations
- Develop business process documentation, workflow diagrams, and configuration guides
- Conduct user acceptance testing (UAT), training, and change management activities to support adoption
- Identify opportunities to improve efficiency, enhance user experience, and reduce manual processes through Salesforce capabilities
- Stay current on Salesforce platform updates, industry trends, and best practices to proactively recommend improvements
Requirements
- Bachelor’s degree in Information Systems, Business Administration, or a related field preferred
- Minimum 6–7 years of professional experience as a Business Analyst, with at least 4–5 years working specifically with Salesforce in a technology or consulting-focused environments
- Strong knowledge of Salesforce declarative tools, including Flows, Process Builder, validation rules, and reports/dashboards
- Familiarity with Sales Cloud, Service Cloud, and Experience Cloud functionality and use cases
- Experience creating detailed documentation, process maps, and requirements specifications
- Excellent stakeholder management and communication skills, with the ability to bridge business and technical teams
- Experience working in Agile environments, writing user stories, and supporting sprint planning and backlog refinement
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
- Familiarity with integration concepts (REST/SOAP APIs, middleware) to support collaboration with technical teams
- Exposure to Salesforce DevOps tools (e.g., Gearset, Copado, Salesforce DX) from a business requirements perspective
- Salesforce Business Analyst or Administrator certification
Benefits
- Annual bonuses and opportunities for merit-based raises and promotions
- A mission-driven workplace where your impact matters
- A team that invests in your development and success
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SalesforceFlowsProcess Buildervalidation rulesreportsdashboardsuser storiesrequirements specificationsAgileintegration concepts
Soft skills
stakeholder managementcommunicationorganizational skillsability to manage multiple prioritiescollaboration
Certifications
Salesforce Business Analyst certificationSalesforce Administrator certification