Bilingual Tutor
Framework
Inbound Customer Service Representative
CCC Intelligent Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • Iowa, South Dakota • 🇺🇸 United States
Visit company websiteSalary
💰 $19 per hour
Job Level
Junior
About the role
- Respond to incoming claim calls and log data into our propriety medical bill review system
- Regularly operate across multiple systems and applications to support daily responsibilities and ensure seamless task execution
- Provide explanation of benefits, services and claims/reimbursement procedures
- Interface with providers, patients, billing services and insurance adjusters in a professional manner
- Maintain a quiet and professional work environment free of distractions
- Work in a metrics driven environment and meet performance goals
- Adhere to a consistent work schedule and flexible shift start times as needed
- Maintain accurate and detailed documentation of calls and actions
- Use Microsoft Office applications and web-based tools for communication and data management
Requirements
- 1-2 years prior inbound call center customer service experience required
- Excellent verbal and written communication skills
- Attention to detail
- High school diploma or equivalent
- Strong technical aptitude
- Proven ability to manage high-volume inbound calls while simultaneously capturing detailed and accurate notes, maintaining focus and precision under pressure
- Demonstrated proficiency in Microsoft Office applications, with strong skills in Outlook, Word, Excel, and Microsoft Edge
- Ability to learn basic medical terminology
- Ability to work independently
- No prior medical insurance experience is required, training is provided
- This role requires a reliable, distraction-free workspace
- Full availability, focused attention, and accurate documentation are essential
- Maintain a reliable remote setup with broadband or fiber internet from a reputable provider, offering at least 25 Mbps download and 15 Mbps upload speeds
- Experience working in a metrics driven environment
- Maintain a quiet and professional work environment free of distractions
- Adhere to consistent work schedule (Monday - Friday, 8:30 AM to 5:00 PM CT, with one late shift per week extending to 7:00 PM CT)
Benefits
- benefits eligible beginning on day 1 (medical, dental, vision, retirement with employer matching, internet stipend, and more)
- All required equipment is provided
- Earn up to $300 in monthly incentives
- Extra PTO by meeting performance goals
- Pay increases within your first year
- Year-round prizes and appreciation
- Eligible for an annual bonus of up to 7%
- 401K Match
- Paid time off
- Annual Incentive Plan
- Performance Bonus
- Comprehensive health insurance
- Adoption Assistance
- Tuition Reimbursement
- Wellness Programs
- Stock Purchase Plan options
- Employee Resource Groups
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical bill reviewdata managementmedical terminologycall loggingdocumentationmetrics trackingcustomer serviceinbound call handlingattention to detailtechnical aptitude
Soft skills
verbal communicationwritten communicationfocus under pressureindependenceprofessionalismreliabilityattention to detailability to work in a teamadaptabilitytime management
Certifications
high school diplomaequivalent education
