Concentrix

Technical Support Representative, Bilingual Spanish/English

Concentrix

full-time

Posted on:

Origin:  • 🇺🇸 United States • Ohio, South Carolina

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Salary

💰 $16 - $20 per hour

Job Level

Junior

Tech Stack

iOSMacOS

About the role

  • Work from home and interface with customers via inbound/outbound calls and/or via the Internet
  • Provide customer service support and resolution of routine problems and questions regarding client's products and/or services
  • Answer questions about products and services while providing world-class customer service, troubleshooting, and technical support
  • Provide inbound customer support using a call flow guide in the customer's preferred language
  • Resolve technical issues related to hardware, software, and client products
  • Track, document, and retrieve information in databases
  • Maintain broad knowledge of client products such as smartphones, tablets, computers, and wearables
  • Deliver expert customer experiences with a smile
  • Participate in full time paid classroom and on the job training

Requirements

  • The ability to read, write and speak fluently both Spanish and English
  • 1+ year of customer service experience
  • A high school diploma or GED
  • Strong focus on building customer relationships
  • Comfortable using and explaining technology
  • A quiet, distraction-free environment to work from in your home
  • Proficiency in fast-paced multi-tasking with strong problem solving skills
  • Eagerness to learn new technologies
  • Strong problem-solving skills with the ability to ask probing questions to come to a resolution
  • Strong computer navigation skills and PC knowledge
  • The availability to work during the Hours of Operation: 8am-1130pm EST Monday-Sunday
  • A desktop or laptop to complete PC and internet testing; A work computer will be provided
  • High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)
  • Must reside in the United States and have a valid U.S. address for residence