Technical Support Representative, Bilingual Spanish/English

Concentrix

full-time

Posted on: 8/27/2025

Location: Ohio, South Carolina • 🇺🇸 United States

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💰 $16 - $20 per hour

Junior

iOSMacOS

About the role

Work from home and interface with customers via inbound/outbound calls and/or via the Internet
Provide customer service support and resolution of routine problems and questions regarding client's products and/or services
Answer questions about products and services while providing world-class customer service, troubleshooting, and technical support
Provide inbound customer support using a call flow guide in the customer's preferred language
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Maintain broad knowledge of client products such as smartphones, tablets, computers, and wearables
Deliver expert customer experiences with a smile
Participate in full time paid classroom and on the job training

The ability to read, write and speak fluently both Spanish and English
1+ year of customer service experience
A high school diploma or GED
Strong focus on building customer relationships
Comfortable using and explaining technology
A quiet, distraction-free environment to work from in your home
Proficiency in fast-paced multi-tasking with strong problem solving skills
Eagerness to learn new technologies
Strong problem-solving skills with the ability to ask probing questions to come to a resolution
Strong computer navigation skills and PC knowledge
The availability to work during the Hours of Operation: 8am-1130pm EST Monday-Sunday
A desktop or laptop to complete PC and internet testing; A work computer will be provided
High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)
Must reside in the United States and have a valid U.S. address for residence