Technical Support Representative
Concentrix
iOSMacOS
Client Account Manager
AnywhereWorks
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona, Florida, Idaho, Missouri, Montana, North Carolina, Ohio, South Carolina, Tennessee
Visit company websiteSalary
💰 $18 per hour
Job Level
Junior
About the role
- Help business owners work Anywhere using company products and services
- Architect client experience by designing, maintaining, and troubleshooting scripts and accounts
- Deliver happiness to clients via phone calls and chats
- Satisfactorily maintain required performance expectations
- Pitch in extra or odd hours during busy spikes and work at least one weekend day when needed
- Complete 8-week Learning and Development Phase and ongoing training requirements
- Work from a distraction-free workstation and follow Anywhere best practices
Requirements
- Must be physically located and working in Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Montana, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona
- Commit to full-time 40 hours/week between 7:00 AM and 9:00 PM Pacific Time with one weekend day
- At least 1 year of experience as a Client Account Manager or similar client-facing/account management role
- Empathetic with outstanding speaking and listening skills
- Highly organized and able to accurately document all interactions and account activity
- Multi-tasker able to prioritize customer accounts and manage multiple projects
- Discreet and able to keep company and customer information confidential
- Reliable and able to regularly commit to scheduled shifts
- Able to work at a computer for entire scheduled shift
- Camera-ready for Teleport meetings while clocked in
- Able to possibly work evening hours and weekend days
- Complete an 8-week Learning and Development Phase and spend 150 minutes/week on AdaptiveU
- Must pass background check
- Meet 'Bring Your Own Device' system and internet requirements
