Concentrix

Technical Support Representative (Remote)

Concentrix

full-time

Posted on:

Origin:  • 🇺🇸 United States • Ohio

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Salary

💰 $17 per hour

Job Level

Junior

Tech Stack

iOSMacOS

About the role

  • The Technical Support Representative (Remote) works from home and interfaces with customers via inbound calls.\n
  • You would be the human connection between customers and their technology.\n
  • Using your own personal touch, you will answer questions about products and services while enriching customers’ lives.\n
  • The Technical Support / Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet.\n
  • This position provides customer service support and resolution of routine problems and questions regarding client\'s products and/or services.\n
  • A NEW CAREER POWERED BY YOU. Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? This role also highlights career growth and development in learning programs.

Requirements

  • 1+ year of customer service experience\n
  • A high school diploma or GED\n
  • Strong focus on building customer relationships\n
  • Comfortable using and explaining technology\n
  • A quiet, distraction-free environment to work from in your home\n
  • Proficiency in fast-paced multi-tasking with strong problem solving skills\n
  • Eagerness to learn new technologies\n
  • Strong problem-solving skills with the ability to ask probing questions to come to a resolution\n
  • Strong computer navigation skills and PC knowledge\n
  • The availability to work during the Hours of Operation: 8am-1130pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)\n
  • A desktop or laptop to complete PC and internet testing; A work computer will be provided\n
  • High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)\n
  • Must reside in the United States and have a valid U.S. address for residence