Workday Integration – PRISM Technical Analyst
Zoox
Technical Support Representative (Remote)
Concentrix
full-time
Posted on:
Location: Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $17 per hour
Job Level
Junior
Tech Stack
iOSMacOS
About the role
- The Technical Support Representative (Remote) works from home and interfaces with customers via inbound calls.\n
- You would be the human connection between customers and their technology.\n
- Using your own personal touch, you will answer questions about products and services while enriching customers’ lives.\n
- The Technical Support / Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet.\n
- This position provides customer service support and resolution of routine problems and questions regarding client\'s products and/or services.\n
- A NEW CAREER POWERED BY YOU. Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? This role also highlights career growth and development in learning programs.
Requirements
- 1+ year of customer service experience\n
- A high school diploma or GED\n
- Strong focus on building customer relationships\n
- Comfortable using and explaining technology\n
- A quiet, distraction-free environment to work from in your home\n
- Proficiency in fast-paced multi-tasking with strong problem solving skills\n
- Eagerness to learn new technologies\n
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution\n
- Strong computer navigation skills and PC knowledge\n
- The availability to work during the Hours of Operation: 8am-1130pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)\n
- A desktop or laptop to complete PC and internet testing; A work computer will be provided\n
- High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)\n
- Must reside in the United States and have a valid U.S. address for residence
