Technical Support Representative, Bilingual Spanish/English
Concentrix
iOSMacOS
Technical Support Representative
Concentrix
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$20 per hour
Job Level
Junior
Tech Stack
iOSMacOS
About the role
- Work from home as a Technical Support Representative interfacing with customers via inbound/outbound calls and/or internet
- Provide customer service support and resolve routine problems and questions regarding client products and services
- Be the friendly voice of the client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products such as smartphones, tablets, computers, and wearables
- Deliver expert customer experiences with a smile
Requirements
- 1+ year of customer service experience
- A high school diploma or GED
- Strong focus on building customer relationships
- Comfortable using and explaining technology
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking with strong problem solving skills
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Availability to work Hours of Operation: 8am-11:30pm EST Monday-Sunday (schedule rotates every 3 months)
- A desktop or laptop to complete PC and internet testing (work computer provided)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)
- Must reside in Canada and have a valid Canadian address for residence
