Senior Technical Support Engineer
Axonius
LinuxTCP/IP
Technical Support Engineer – III
Climb Channel Solutions NA
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudCyber SecuritySQL
About the role
- Provide post-sale technical support to customers and partners
- Assess and document reported customer issues
- Formulate and communicate resolution plans
- Gather necessary information and resources
- Investigate and reproduce case scenarios
- Provide clear customer responses and document corrective actions
- Develop knowledge base articles and pre-written responses
- Provide consultation and mentoring to technical support engineers
Requirements
- At least 3-4 years of proven relevant professional experience as a technical support engineer
- In depth knowledge and experience with at least some of the following:
- Cybersecurity products and solutions
- IT and System administration (minimum of 5 years)
- Networking and data transport and encryption
- Cloud infrastructure, Machine, network and services virtualization
- Security concepts and methodologies
- Relational databases and SQL language proficiency
- PowerShell, Bash or other OS scripting languages
- Ability to work on-call hours as assigned.
- Troubleshooting and problem deconstruction
- Strong written and verbal English communication skills
- Ability to work diverse, international, customer and team environments
- Able to communicate technical concepts at a professional level in multiple languages
- Trustworthy, self-motivated, and reliable
- Accountability, transparency, and ownership
- Desire to work in a dynamic and challenging environment
- Organized and methodological with great attention to detail
Benefits
- healthcare insurance
- pension/retirement matching
- comprehensive life insurance
- employee assistance program
- time off plans
- paid company holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportcybersecurity productsIT administrationsystem administrationnetworkingdata transportencryptioncloud infrastructurerelational databasesSQL
Soft skills
written communicationverbal communicationteam collaborationproblem-solvingattention to detailself-motivationreliabilityaccountabilitytransparencyorganization
