Technical Support Engineer
BeyondTrust
Technical Support Specialist
SuiteSpot
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
MongoDB
About the role
- Handle incident responses and support requests submitted via email or portal
- Provide Tier 2 customer support across web and mobile applications
- Troubleshoot issues related to production databases, focusing on optimization and data integrity
- Work cross-functionally with Development, Production, and Implementation teams
- Assist Customer Success team with reporting and tracking issues
Requirements
- Experience managing tickets from end to end
- Proficiency in troubleshooting production databases
- Familiarity with configuration, coding, and performance optimization
- Experience with relational databases such as MongoDB
- Working knowledge of performance monitoring and debugging tools such as Datadog or Sentry
- General knowledge of API requests and responses
- Experience on a Tier 2 IT help desk or similar technical function
Benefits
- Flexible, remote working options
- Competitive compensation package
- Comprehensive benefits package that starts on day one
- Opportunities for career development
- Culture of learning and continuous improvement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingproduction databasesperformance optimizationrelational databasesMongoDBAPI requestsAPI responsesticket management
Soft skills
customer supportcross-functional collaboration
