SuiteSpot

Customer Success Manager

• Lead the full customer onboarding lifecycle, serving as the primary project manager to ensure software deployments are delivered on time, within scope, and aligned with business requirements
• Define and communicate clear project phases and "next steps" to stakeholders, ensuring a transparent roadmap from kickoff to go-live
• Establish a formal reporting cadence to track project health, deliverables, mitigation plans, and key performance indicators
• Oversee the User Acceptance Testing (UAT) process, including the systematic tracking, prioritization, and triaging of customer feedback and technical requests
• Deliver an exceptional experience through proactive communication and data-driven reporting on customer health, identifying trends in adoption and areas for process improvement
• Ensure contract requirements are met and identify opportunities for account expansion to increase overall recurring revenue
• Champion growth by sharing marketing resources and feature improvements with customers