SuiteSpot

Customer Success Manager

SuiteSpot

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Lead the full customer onboarding lifecycle, serving as the primary project manager to ensure software deployments are delivered on time, within scope, and aligned with business requirements
  • Define and communicate clear project phases and "next steps" to stakeholders, ensuring a transparent roadmap from kickoff to go-live
  • Establish a formal reporting cadence to track project health, deliverables, mitigation plans, and key performance indicators
  • Oversee the User Acceptance Testing (UAT) process, including the systematic tracking, prioritization, and triaging of customer feedback and technical requests
  • Deliver an exceptional experience through proactive communication and data-driven reporting on customer health, identifying trends in adoption and areas for process improvement
  • Ensure contract requirements are met and identify opportunities for account expansion to increase overall recurring revenue
  • Champion growth by sharing marketing resources and feature improvements with customers

Requirements

  • 5+ years in Software Project Management, Implementation Management, or a PM-heavy Customer Success role (SaaS environment preferred)
  • Proven experience leading and facilitating executive meetings with clear agendas and high-impact outcomes
  • Excellent interpersonal, verbal, and written communication skills
  • Strong analytical capabilities
Benefits
  • Flexible remote options
  • Competitive compensation package
  • Professional development opportunities
  • Team-building activities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Software Project ManagementImplementation ManagementUser Acceptance TestingData-driven reportingProject health trackingKey performance indicatorsCustomer onboardingSaaS
Soft Skills
Interpersonal skillsVerbal communicationWritten communicationAnalytical capabilitiesStakeholder managementProactive communication