Support Engineer

• Reporting to the Technical Support Manager.
• Manage customer communication and expectations.
• Provide phone, email, and chat support to assigned accounts.
• Provide troubleshooting and debugging of customer problems.
• Act as the customer liaison to Engineering, Sales, and Field Engineer teams.
• Transition product issues to Tier 3 Support, Engineering, and product enhancements to Product Management, tracking status to the customer regularly.
• Escalate critical issues and roadblocks to the Technical Support Manager.
• Be a part of the on-call rotation for the assigned product team.

Technical Support Engineer

Technical Support Specialist – Core Lab

Technical Support Architect

Customer Support Consultant – Bilingual

Customer Support Analyst – Trainer

Bilingual Technical Support Engineer