Support Engineer

• Analyze, troubleshoot, and resolve complex technical incidents, interpreting customer product usage questions to provide detailed and timely answers.
• Lead and resolve complex, highly escalated technical incidents that require deep software, networking, and system-level troubleshooting expertise.
• Drive process and knowledge maturation by writing and enforcing high-quality technical documentation for internal and external knowledge bases and proactively identifying systemic areas for improvement.
• Mentor and technically guide junior and mid-level Technical Support team members in advanced troubleshooting techniques, product usage interpretation, and effective customer communication.

Senior Technical Support Engineer

Technical Support Specialist – Core Lab

Technical Support Architect

Customer Support Consultant – Bilingual

Customer Support Analyst – Trainer

Bilingual Technical Support Engineer