Technical Support Specialist
SuiteSpot
MongoDB
Senior Technical Support Engineer
Axonius
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$115,000 - CA$130,000 per year
Job Level
Senior
Tech Stack
LinuxTCP/IP
About the role
- Analyze, troubleshoot, and resolve complex technical incidents, interpreting customer product usage questions to provide detailed and timely answers.
- Lead and resolve complex, highly escalated technical incidents that require deep software, networking, and system-level troubleshooting expertise.
- Drive process and knowledge maturation by writing and enforcing high-quality technical documentation for internal and external knowledge bases and proactively identifying systemic areas for improvement.
- Mentor and technically guide junior and mid-level Technical Support team members in advanced troubleshooting techniques, product usage interpretation, and effective customer communication.
Requirements
- 6+ years of professional experience in a Technical Support role within a software or technology business.
- Expert-level proficiency in Linux Shell for system administration, complex log analysis, script execution, and advanced troubleshooting in enterprise environments.
- Demonstrated mastery of networking protocols (TCP/IP, HTTP/S) and their advanced troubleshooting, including deep packet inspection, firewall/proxy configuration validation, and network path analysis.
- Proven experience consuming, diagnosing, and debugging RESTful APIs via tooling (e.g., cURL, Postman) and the ability to interpret and debug common API integration issues.
Benefits
- stock options
- attractive benefits
- annual bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Linux Shellnetworking protocolsTCP/IPHTTP/Sdeep packet inspectionfirewall configurationproxy configurationnetwork path analysisRESTful APIsAPI debugging
Soft skills
troubleshootingcustomer communicationmentoringtechnical guidanceprocess improvementdocumentation writingproblem-solvinganalytical thinkingteam leadershipcustomer service
