Operations Support Analyst
Manulife
SQL
Technical Analyst – Disability Claims
iA Financial Group (Industrial Alliance)
contract
Posted on:
Location Type: Hybrid
Location: Montreal • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$54,000 - CA$60,000 per year
Job Level
JuniorMid-Level
About the role
- Collect relevant medical and non-medical information by phone to support claim analysis
- Evaluate new disability claims for eligibility, verify documentation, and follow up on missing information
- Communicate claim decisions to clients via phone and written correspondence
- Process and pay disability benefits in accordance with QPAY guidelines
- Maintain accurate records and update client files using internal systems
Requirements
- 2-5 years of experience in administrative or finance domain
- Strong ability to assess claims quickly using QPAY criteria
- Proficiency in interpreting contracts, clauses, and procedural documentation
- Strong understanding of QuickPay criteria and exclusions
- Skilled in processing payments and updating internal systems
- Competent in drafting clear and professional letters and emails
- Advanced level of English and French
Benefits
- Flexible group insurance
- Competitive pension plan
- Stock purchase plan
- Vacation and wellness/personal development days
- Telemedicine
- Employee and family assistance program
- Ergonomic furniture program
- Performance bonus
- Discounts on iA products
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claim analysiseligibility evaluationdocumentation verificationpayment processingQPAY guidelinescontract interpretationprocedural documentationinternal systems updating
Soft skills
communicationassessmentdraftingprofessionalism