CCC Intelligent Solutions

Customer Success Manager

• Own the end-to-end Client Success strategy, including revenue retention, expansion, and value realization
• Deliver scalable processes, playbooks, and best practices that drive consistent, proactive, and strategic customer engagement
• Redesign Client Success workflows with AI embedded from the start, beginning with CSM preparation and communication processes
• Establish and operationalize tiered service models that align engagement levels to customer value and growth potential
• Serve as the voice of the client across the enterprise—collaborating closely with Product, Marketing, Implementation, Support, and Sales
• Oversee the delivery of exceptional post-sale client experience, ensuring seamless implementation, strong product adoption, and realization of business value
• Ensure differentiated service levels aligned to customer value, growth potential, and commercial objectives
• Ensures customers achieve their desired outcomes using our solutions, maximizing product adoption, ROI, and satisfaction
• Develop and track KPIs to proactively measure customer success, including GRR, NDR, expansion pipeline, product adoption, and customer health
• Drive operational efficiency across the organization by streamlining processes, optimizing resources, and promoting a culture of continuous improvement.
• Design coverage models that differentiate automated, digital, and dedicated CSM engagement tiers.
• Own forecasting and reporting for client health, product adoption, and renewal indicators — define and scale success metrics, team targets, and dashboards to enable data-driven decisions.
• Establish and maintain escalation frameworks and protocols to resolve client issues quickly and thoughtfully.
• Lead deployment of AI-first workflows to increase CSM capacity and proactive engagement
• Align forecasting to revenue targets including expansion quotas
• Lead, inspire, and develop a large team of Client Success Managers (CSMs), Field Support professionals, and frontline leaders
• Build a commercially accountable culture with clear revenue targets and performance expectations
• Serve as a senior strategic leader within the company— serving as the voice of the client and bringing cross-functional alignment to evolve the client journey and increase lifetime value
• Engage directly with key executives in Product, Engineering, Marketing, Customer Success, and the C-suite to build momentum around strategic priorities
• Represent the Client Success team in enterprise planning, quarterly business reviews, and board-level reporting as needed
• Influence product roadmap to prioritize adoption, data visibility, and AI enablement

Vice President, Client Success

SDET

• Design, build, and maintain automated UI and API tests using Playwright-based automation framework(s).
• Work in a multi-repository environment with a mix of legacy and modern applications (UI and API).
• Partner closely with engineers, QA, and Lead SDET/DevEx Engineer to improve automated quality signals.
• Implement and maintain Playwright (TypeScript) UI automation tests for critical user workflows.
• Implement and maintain automated API tests for key endpoints and backend workflows.
• Contribute to reusable test utilities and shared resources.

SDET – UI & API Automation

Data Engineer

• Manage/lead a team of 3+ direct reports as well as a team offshore resources
• Work closely with vendors to maintain and manage solid working relationships
• Act as senior technical resource, prioritize tasks, resolve complex problems, and participate in strategy discussions
• Resource management and training of the team
• Create and maintain appropriate documentation for data stores, production support and end-users.
• Collaborate with Operations and Product Development teams as well as Data Architects to assure adherence to operational objectives.
• Approximately 40% team leadership, 30% hands on, 30% operations support
• Collaborative with the SRE and DevOps teams to automate deployment and monitoring of the CCC data ecosystem
• Leverage AI and grow the data teams usage of it to automate daily tasks
• Make recommendations on how to reduce hosting complexity/improve operational agility and efficiency

Senior Manager, Data Platform

Operations

• Serve as the communications lead during incidents and maintenance events, ensuring clear, accurate, and consistent messaging to customers and internal stakeholders.
• Provide bridge leadership during major incidents: join/establish bridges, drive communication cadence, and coordinate inputs across ICC, SRE, Product, Account Teams, and vendors.
• Own the communications cadence (initial notification, regular updates, mitigation/restoration, and post-incident wrap-up) and ensure updates meet defined SLAs/expectations.
• Maintain high-quality documentation during events (timeline, impact statements, customer-facing summaries, decisions, and follow-ups) to support post-incident reviews and reporting.
• Manage and triage the intake process for IT-related requests, customer questions, and escalations; route to the correct teams and track to resolution.
• Execute and coordinate escalations when impact, duration, or severity thresholds are met; ensure the right stakeholders are engaged quickly.
• Own customer communications artifacts (as applicable), ensuring accuracy, approvals, and distribution are completed on time.
• Own and administer the Status Page (PagerDuty Status Page or similar): publish incidents/maintenance, manage component status, maintain templates, and ensure the page reflects real-time service health.
• Coordinate incident follow-up activities (post-incident communications, customer-facing summaries, action item tracking) and support continuous improvement.
• Administer and improve operational processes and procedures related to incident communications, including templates, playbooks, and quality checks.
• Act as a primary contact for external customers and vendors for incident-related communications, ensuring a professional, empathetic, and customer-first experience.
• Participate in an on-call rotation to support incident communications and customer updates during off-hours, weekends, and holidays as needed.

Incident Operations Analyst

Community Manager

• Develop and execute a community engagement strategy that prioritizes strong local relationships and visible impact in the Chicago market.
• Identify opportunities to deepen participation and connection among employees, community partners, and local stakeholders.
• Manage charitable giving programs, including grants, sponsorships, and in‑kind contributions.
• Build, manage, and steward relationships with nonprofit organizations and community partners, with an emphasis on Chicago‑based and locally relevant organizations.
• Design and lead employee volunteer programs, including company‑wide initiatives, team‑based opportunities, and skills‑based volunteering.
• Collaborate with Communications and Marketing to highlight community partnerships, volunteer activities, and philanthropic impact through internal and external channels.
• Track participation, engagement, and outcomes of community programs to inform decision‑making and continuous improvement.

Community Engagement Manager

Accountant

• Support revenue recognition activities for a SaaS business in accordance with ASC 606.
• Prepare and review revenue-related journal entries, reconciliations, and supporting schedules.
• Perform ad hoc analyses related to customer contracts and pricing changes.
• Partner closely with Revenue Operations, Sales, Legal, and FP&A.
• Support the monthly, quarterly, and annual close processes.
• Assist in preparing internal monthly financial reporting.
• Ensure accurate accounting in accordance with U.S. GAAP.
• Assist with the preparation of quarterly and annual financial statements.
• Partner with external auditors during quarterly reviews and year-end audits.
• Perform accounting research and document conclusions for complex transactions.
• Maintain and enhance internal controls over financial reporting.

Senior Accountant

Platform Engineer

• Assist with cloud platform operations (primarily AWS/Azure), including resource provisioning, monitoring, and cost visibility
• Build and maintain internal tools, scripts, and utilities using Python or TypeScript to support platform workflows
• Contribute to automation efforts using tools like Terraform, and write supporting code in Python or TypeScript to extend infrastructure capabilities
• Help maintain and improve CI/CD pipelines, deployment workflows, and infrastructure-as-code repositories
• Support networking and connectivity initiatives (VPC/VNet design, routing concepts, firewalls, VPNs, load balancing)
• Work alongside engineers to troubleshoot platform issues across cloud, network, and application layers, using logs, metrics, and custom debugging scripts
• Develop or improve lightweight APIs, CLIs, or dashboards that give the team better visibility into platform health
• Participate in documentation, diagrams, and operational runbooks to support platform reliability
• Gain exposure to security, identity, and governance controls within enterprise environments

Platform Engineering Intern, Cloud & Infrastructure

Auditor

• Visit assigned dealerships once per month to document vehicle details (VIN, price, mileage, equipment, etc.)
• Follow manufacturer guidelines to complete audits with high quality and efficiency
• Conduct visual inspections of used vehicles
• Ensure accurate data entry to support CCC’s automotive market valuations
• Meet monthly deadlines and work independently

Vehicle Inventory Rep, Auditor

• Maintain and monitor the corporate tax calendar to ensure timely and accurate filings and payments
• Prepare cash tax and tax expense forecasts in support of financial reporting and planning
• Prepare state apportionment workpapers
• Assist with gathering and organizing PBC (Prepared by Client) documentation for quarterly and annual income tax provisions
• Assist with business license filings, renewals, and compliance requirements
• Assist in the calculation and compliance for Commercial Activity Tax (CAT) and Business & Occupation (B&O) taxes
• Prepare and manage annual report filings in coordination with external service providers, including CSC
• Support sales tax implementation efforts related to new products and service offerings
• Respond to internal and customer sales tax inquiries by researching and applying applicable tax rules
• Assist with preparation and processing of estimated tax payments
• Assist in responding to notices and correspondence from federal, state, and local tax authorities
• Provide support for income and sales tax audits, including data gathering and documentation
• Assist with unclaimed property compliance, filings, and related recordkeeping

Tax Associate

Sales

• Work on Salesforce support for service and sales operations
• Troubleshoot users’ issues and deliver user enhancements
• Assist in customization, configuration, and maintenance of Salesforce CRM
• Collaborate with cross-functional teams

Salesforce Support and Analytics Intern

Solutions Engineer

• Serve as a client-facing expert for Subrogation products, providing deep industry and technical knowledge to provide tailored guidance for each solution.
• Lead and participate in select pilot programs with prospective clients, collaborating with technical teams to demonstrate product value and feasibility.
• Work directly with potential customers to understand and document configuration requirements, integration needs, and technical constraints.
• Partner with Sales to understand client challenges and map them to product capabilities.
• Deliver tailored product demonstrations, solution walkthroughs, and proof of concepts (POCs).
• Support technical discovery and consultative selling efforts across the sales cycle.
• Collaborate with Product Marketing to develop technical collateral and enablement materials.
• Contribute to scalable tools, templates, and processes that improve pre-sales efficiency.
• Maintain fluency in product capabilities and roadmap to inform client conversations.
• Author and deliver technical sales materials and presentations specifically targeted to qualified leads, ensuring clarity and relevance.
• Work closely with Product, Marketing, and Customer Success to ensure alignment on client needs and feedback loops.
• Actively collect customer feedback and relay insights to the product team; participate in ongoing product training to maintain up-to-date expertise.
• Provide insights from the field to help shape product strategy and roadmap.
• Support the transition from sales to implementation, facilitating knowledge transfer and ensuring customer expectations are met.

Senior Solutions Engineer – Subrogation

Engineer

• Own the end-to-end administration of Jira Cloud, JSM, and Confluence — including global configuration, permission models, issue hierarchies, custom fields, user and license management, and access governance.
• Define and maintain a long-term Atlassian platform roadmap aligned to business and engineering priorities, and serve as the internal subject matter expert on new and upcoming Atlassian capabilities.
• Architect scalable, standardized project configurations and workflow frameworks adoptable across teams, and lead integration design between Atlassian tools and adjacent platforms (e.g., CI/CD, ITSM, identity providers).
• Partner with engineering, IT, and business teams to assess current-state workflows and design future-state solutions that reduce friction, improve visibility, and scale with the organization.
• Build and optimize Jira and JSM workflows — including statuses, transitions, validators, post-functions, and SLA configurations — tailored to each team's delivery model (Scrum, Kanban, ITSM).
• Design, build, and maintain Jira Automation rules to eliminate manual toil, enforce process compliance, and trigger cross-tool actions.
• Develop and maintain reporting dashboards using Jira's native reporting, Confluence data macros, and third-party tools to surface sprint health, velocity, SLA adherence, and backlog metrics for engineering leads, product managers, and executives.
• Act as a trusted advisor to stakeholders across the organization — leading discovery sessions, translating operational needs into Atlassian solutions, and communicating clearly with both technical and non-technical audiences.
• Produce and maintain platform documentation in Confluence covering standards, onboarding guides, workflow runbooks, and change logs.
• Train and enable end users and team leads, driving self-sufficiency and platform adoption across the organization.
• Manage the Atlassian Marketplace ecosystem — evaluating, onboarding, and governing third-party apps and integrations.
• Establish and enforce platform governance standards, naming conventions, and configuration best practices.

Senior Atlassian Engineer

Machine Learning Engineer

• Partner with product managers and business stakeholders to define technical goals and outcomes for the ML team
• Coordinate cross-functional collaboration and delivery for ML subrogation initiatives
• Lead the team to deliver cutting-edge ML features using best-in-class software engineering practices
• Establish industry-leading standards for ML development and deployment

Senior Manager – Machine Learning

Full-stack Engineer

• Provide technical leadership and people leadership to a team of full stack engineers, establishing standards for software development and deployment
• Own end-to-end technical product and solution design, ensuring alignment with business objectives and technical excellence
• Partner with product managers, UX designers, and business stakeholders to define technical goals and outcomes for the engineering team
• Coordinate cross-functional collaboration and delivery for engineering initiatives, managing timelines, deliverables, and stakeholder communication
• Lead the team to deliver scalable performant web applications and APIs
• Build and manage relationships with stakeholders in engineering, business, and sales
• Establish and maintain technical architecture standards, ensuring scalability, security, and performance

Senior Manager – Full Stack Engineering

Analyst

• Assist with basic commission calculations and data entry within the commission system, in accordance with documented commission plans and procedures
• Support the commission team in preparing and executing monthly and quarterly commission system audits
• Perform system data validation and reconciliation to identify and resolve simple discrepancies
• Assist with commission inquiries by researching straightforward issues within the commission system and escalating complex items as needed
• Follow established system controls, timelines, and review processes to ensure accuracy, compliance, and audit readiness
• Learn and apply company‑specific commission structures, policies, and commission system tools
• Support ad‑hoc reporting and analysis requests using commission system outputs and standard reports, as assigned