CCC Intelligent Solutions

Customer Support

• Respond to incoming claim calls and log data into our propriety medical bill review system
• Regularly operate across multiple systems and applications to support daily responsibilities and ensure seamless task execution
• Provide explanation of benefits, services and claims/reimbursement procedures
• Interface with providers, patients, billing services and insurance adjusters in a professional manner
• Maintain a quiet and professional work environment free of distractions
• Work in a metrics driven environment and meet performance goals
• Adhere to a consistent work schedule and flexible shift start times as needed
• Maintain accurate and detailed documentation of calls and actions
• Use Microsoft Office applications and web-based tools for communication and data management

Inbound Customer Service Representative