CCC Intelligent Solutions

Manager

• Responsible for selling the complete line of CCC products and related services to both customers and prospects
• Manage personal business expenses within company approved guidelines
• Maintain proficiency on CCC’s complete product suite to effectively articulate its value, provide technical assistance and maintain high levels of customer satisfaction
• Work with sales management to create annual revenue forecasts and expense budgets for assigned territory
• Implement required sales process and maintain proficiency in Salesforce (CRM) maintenance including activity tracking, pipeline management and capturing competitive intel
• Analyze industry trends, understand the competitive landscape, and generate plans to achieve sales objectives
• Develop Regional MSO sales plans that are consistent with short-range and long-range objectives
• Support the Automotive Service Group’s National Account Team as they develop and execute on account plans
• Collaborate with Client Solution Advisor (CSA) and Inside Sales Representative (ISR) to maximize revenue growth and drive customer retention
• Assist with customer retention efforts to achieve overall revenue growth initiatives
• Attend trade shows, conventions, and association meetings
• Conduct weekly team calls/reports detailing sales, customer trends, and competitive landscape

Regional Business Manager

• Responsible for selling the complete line of CCC products and related services to both customers and prospects
• Manage personal business expenses within company approved guidelines
• Maintain proficiency on CCC’s complete product suite to effectively articulate its value, provide technical assistance and maintain high levels of customer satisfaction
• Work with sales management to create annual revenue forecasts and expense budgets for assigned territory
• Implement required sales process and maintain proficiency in Salesforce (CRM) maintenance including activity tracking, pipeline management and capturing competitive intel
• Analyze industry trends, understand the competitive landscape, and generate plans to achieve sales objectives
• Develop Regional MSO sales plans that are consistent with short-range and long-range objectives
• Support the Automotive Service Group’s National Account Team as they develop and execute on account plans
• Collaborate with Client Solution Advisor (CSA) and Inside Sales Representative (ISR) to maximize revenue growth and drive customer retention
• Assist with customer retention efforts to achieve overall revenue growth initiatives
• Attend trade shows, conventions, and association meetings
• Conduct weekly team calls/reports detailing sales, customer trends, and competitive landscape
• 50-70% travel required

Customer Support

• Assist medical providers, patients, and billing services by answering inbound calls
• Provide clear, helpful information about services and claims
• Log data into proprietary medical bill review system
• Maintain a professional work environment free of distractions

Inbound Customer Service Representative

Sales

• Prospect and build a pipeline via outbound calling, inbound calls, email communications, and other direct marketing methods
• Develop sales opportunities by researching and identifying potential accounts, soliciting new accounts, building rapport, and communicating value in a consultative manner
• Qualify sales leads, allocate as appropriate with the Dealer Sales Executive and Pinnacle RBM team
• Consistently log and record every outreach attempt made in Salesforce
• Maintains and ensures the accuracy of account information held in Salesforce
• Champion marketing initiatives and work thoughtfully towards accomplishing corporate objectives
• Responsible for meeting monthly and annual sales targets in terms of both revenue and units
• Provides world-class customer service and shares accountability for collections with the Collections/Customer Care team.

Supplier Sales Associate

• Respond to incoming claim calls and log data into our propriety medical bill review system
• Regularly operate across multiple systems and applications to support daily responsibilities and ensure seamless task execution
• Provide explanation of benefits, services and claims/reimbursement procedures
• Interface with providers, patients, billing services and insurance adjusters in a professional manner
• Maintain a quiet and professional work environment free of distractions
• Work in a metrics driven environment and meet performance goals
• Adhere to a consistent work schedule and flexible shift start times as needed
• Maintain accurate and detailed documentation of calls and actions
• Use Microsoft Office applications and web-based tools for communication and data management