CCC Intelligent Solutions

Customer Success Manager

• Lead complex, multi-stakeholder client initiatives from planning through execution
• Develop and execute service strategies aligned to client goals and measurable outcomes
• Serve as the primary consultant and escalation point for assigned accounts
• Drive customer retention, satisfaction, and adoption of CCC products and services
• Partner with NAMs to identify and support expansion and upsell opportunities
• Collaborate with Program Managers to ensure proper resource allocation and workflow execution
• Proactively engage clients to understand business challenges and recommend solutions
• Develop and maintain executive-ready reporting that highlights progress, value realization, and ROI
• Partner with Product and Technology teams to advocate for client needs and provide input on enhancements, roadmap priorities, and workflow improvements
• Facilitate executive-level meetings, workflow reviews, and regular status updates
• Translate customer feedback into actionable insights for internal teams
• Support industry initiatives, rollouts, and strategic programs as needed

Client Engagement Manager

Manager

• Responsible for selling the complete line of CCC products and related services to both customers and prospects.
• Manage personal business expenses within company approved guidelines.
• Maintain proficiency on CCC’s complete product suite to effectively articulate its value, provide technical assistance and maintain high levels of customer satisfaction.
• Analyze industry trends, understand the competitive landscape, and generate plans to achieve sales objectives.
• Collaborate with Client Solution Advisor (CSA) and Inside Sales Representative (ISR) to maximize revenue growth and drive customer retention.
• Conduct weekly team calls/reports detailing sales, customer trends, and competitive landscape.

Regional Business Manager

Auditor

• Visit assigned dealerships once per month to document vehicle details (VIN, price, mileage, equipment, etc.)
• Follow manufacturer guidelines to complete audits with high quality and efficiency
• Conduct visual inspections of used vehicles
• Ensure accurate data entry to support CCC’s automotive market valuations
• Meet monthly deadlines and work independently

Client Engagement Manager

Regional Business Manager

Vehicle Inventory Representative, Auditor