CAVALLO

Growth Marketing

• Own Customer Lifetime Value through retention, expansion, adoption, and customer advocacy.
• Drive Net Revenue Retention and customer health outcomes.
• Develop scalable customer success, renewal, and expansion playbooks.
• Recruit, develop, and lead a high-performing Customer Growth organization.
• Partner with Sales, Professional Services, Product, and Marketing to ensure measurable business outcomes.
• Create disciplined renewal, expansion, and account review processes.

Head of Customer Growth

Sales Development Rep

• Motivate and coach the SDR team to meet and exceed quotas and objectives
• Work jointly with Account Executives to strategize, build their pipeline, and achieve territory goals
• Execute and evolve existing prospecting activities to deploy best practices and educate the SDR team
• Ensure existing sales processes are executed consistently and continually improve
• Optimize call scripts, email pitches, and outreach to improve leads generated
• Ensure SDRs are effectively and efficiently using prospecting tools to accomplish goals
• Track team metrics with periodic reviews, keeping records, and generating reports on all phases of activities
• Help administer new lead-generation projects
• Meet regularly for one-on-ones with leadership
• Hire, train, and manage additional SDRs as needed
• Develop and maintain knowledge of Cavallo’s products and industries to become a brand ambassador and trainer to the SDR team.

SDR Manager

Product Designer

• Collaborate with product managers, designers, and engineers to turn complexity into clarity.
• Design user flows, wireframes, prototypes, and polished interfaces for web-based products.
• Partner with product managers, engineers, and customer-facing teams to understand user pain points and business goals.
• Contribute to and evolve our design system for consistency and scalability.
• Work closely with engineering to ensure designs come to life as intended.
• Use data and customer insights to inform design decisions and prioritize enhancements.
• Help make complex B2B workflows feel simple, fast, and intuitive.

Product Manager

• Translating Strategy to Execution: Partner closely with Product Management to thoroughly understand the product vision, roadmap, and business cases, translating that strategy into actionable requirements for the Agile development team.
• Backlog Ownership: Take complete ownership of planning, prioritizing, and maintaining the product feature backlog for the SalesPad for BC segment, ensuring the development team always has a refined, ready-to-work queue of tasks.
• Defining the "What": Write clear, detailed user stories, epics, and acceptance criteria.
• Sprint & Iteration Planning: Lead backlog grooming, sprint planning, and iteration management, ensuring the team's daily work directly aligns with the strategic priorities set by the Product Manager.
• Value Delivery: Assess technical constraints and prioritize development work to ensure the team consistently delivers features with maximum efficiency and functionality for our Business Central customers.
• Impediment Resolution: Take a highly active role in identifying and mitigating roadblocks that impact the successful completion of sprint goals.
• Release Coordination: Collaborate on product release plans, setting clear technical expectations for the delivery of new BC functionalities and ensuring successful hand-offs.
• Accepting Work: Serve as the final voice of quality for the development team, reviewing and accepting completed user stories to ensure they meet the defined requirements and acceptance criteria.
• Agile Excellence: Keep abreast of Agile/Scrum best practices and continuously optimize the team's execution workflows.

Product Owner

Account Manager

• Architect and drive forward opportunities within top-tier accounts
• Develop a strategic Plan within the territory to prioritize prospecting efforts via whitespace analysis
• Create compelling ROI analyses to illustrate the value of our platform and additional functionality
• Sell using a consultative, quantitative and value-based selling approach
• The primary point of contact for licensing questions and identifying areas to further optimize the Customer
• Provides partnership updates and alignment to Business stakeholders
• Responsible for educating and providing demos for other lines of business (outside of current Cavallo deployment)
• Responsible for providing Use Case workshops (onsite or remote)
• Negotiate and close large contracts with multiple stakeholders
• Assist in the retention and renewal of our customers
• Work closely cross-functionally to ensure our customers are constantly delighted by our partnership with them

Consultant

• Act as a critical bridge between business strategy and technical execution.
• Lead complex ERP and workflow optimizations for operational efficiency.
• Collaborate with Functional Consultants to ensure technical requirements are met.
• Design, develop, test, and deploy high-performance custom scripts using SQL and C#.
• Serve as a senior technical resource for SalesPad for GP suite integrating with Dynamics GP.
• Collaborate with client stakeholders to construct and refine operational workflows.
• Identify, analyze, and mitigate technical risks throughout project lifecycle.
• Act as an internal technical authority and trusted advisor to implementation teams.

Head of Customer Growth

SDR Manager

Product Designer

Product Owner

Account Manager

Senior Technical Consultant