Head of Customer Growth

CAVALLO

Leader managing customer growth for Microsoft Solutions business at Cavallo. Focused on maximizing customer lifetime value through retention and advocacy strategies.

Posted 7/8/2026full-timeGrand Rapids • Missouri • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own Customer Lifetime Value through retention, expansion, adoption, and customer advocacy.
Drive Net Revenue Retention and customer health outcomes.
Develop scalable customer success, renewal, and expansion playbooks.
Recruit, develop, and lead a high-performing Customer Growth organization.
Partner with Sales, Professional Services, Product, and Marketing to ensure measurable business outcomes.
Create disciplined renewal, expansion, and account review processes.

Requirements

What you’ll need

7+ years in Customer Success, Account Management, Revenue Growth, or related leadership roles.
Experience managing and growing significant recurring revenue portfolios.
Demonstrated success improving retention and Net Revenue Retention.
Experience building teams, processes, and scalable operating models.
Experience in B2B SaaS, ERP, distribution technology, or related markets.
Highly analytical and data-driven.
Ability to work in transformation environments.

Benefits

Comp & perks

Shape and own the future of a high-growth, high-impact product portfolio.
Operate at startup speed with established resources-the best of both worlds.
Be part of an elite team of technologists, business leaders, and disruptors.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementRevenue GrowthRetention StrategiesScalable Operating ModelsAnalytical SkillsProcess Development

Soft Skills

LeadershipCollaborationCommunication