Catena

Full-stack Engineer

• Lead large engineering initiatives from concept through design, implementation, and deployment
• Own features across frontend, backend, and system integrations
• Make architectural and system design decisions under evolving requirements
• Maintain high quality standards while shipping quickly to production
• Build and maintain backend services using TypeScript and modern frameworks
• Develop frontend applications using Next.js and related technologies
• Translate product requirements into scalable, maintainable system architectures
• Navigate and improve large codebases across multiple technologies
• Integrate securely with third-party services and external platforms
• Work with databases, APIs, containerized services, and core infrastructure
• Use Docker to support consistent development and deployment workflows
• Leverage AI-assisted tools to improve efficiency, reliability, and execution speed
• Collaborate closely with product, design, and frontend teams
• Provide clear written updates and proactive async communication
• Respond to production incidents with urgency, ownership, and accountability
• Maintain execution discipline in high-pressure environments

Full Stack Engineer – Technology, Software

Content Writer

• - Work Arrangement:** Fully Remote – (with required time zone overlap)
• - Role exists to grow and scale the personal brand of a company founder across Twitter and LinkedIn through consistent, high-impact written content.
• - Translate ideas, insights, and industry commentary into engaging social posts that build trust, credibility, and audience engagement.
• - Write high-performing tweets and LinkedIn posts on a consistent cadence.
• - Develop longer-form, newsletter-style content when required.
• - Review performance metrics to refine hooks, structure, and messaging.

Personal Brand Content Writer, Marketing & Communication

Product Designer

• Deliver intuitive, user-centered designs that enhance product adoption and satisfaction.
• Streamline workflows by creating scalable design systems that improve efficiency across teams.
• Collaborate closely with product and engineering to ensure design feasibility and implementation quality.
• Contribute to brand consistency across product interfaces, exploring motion and animation to elevate user engagement.
• Lead end-to-end UX/UI design for web and app products.
• Translate product requirements into wireframes, flows, and high-fidelity designs.
• Ensure usability, accessibility, and consistency across platforms.
• Partner with product and engineering teams to deliver design solutions.
• Create and maintain scalable design systems.
• Iterate on designs based on user feedback and product insights.
• Balance user needs with business and technical constraints.
• Support design implementation through collaboration with engineers.
• Contribute to brand expression through product interfaces.
• Explore animation and motion design to improve user experience.
• Ensure visual consistency between brand and product experiences.

UX/UI Designer

Financial Planning and Analysis

• Responsible for financial recordkeeping and reporting
• Vendor and client management
• Operational process improvements
• Partner with leadership to keep projects on track
• Identify opportunities for efficiency
• Ensure compliance with legal and tax requirements

Finance Operations Associate

Customer Support

• **Department: **Customer Service and Client Relations
• **Work Arrangement: **Remote
• **Job Type:** Independent Contractor, Full Time
• **Work Schedule: **US Time Zone (expected to be flexible with the client's preference, including weekends and US holidays during peak seasons)
• **Locations:** LATAM (Mexico, Colombia, Argentina, Brazil), and other Spanish-speaking regions with excellent English communication skills
• Role OverviewThe Bilingual Customer Service Representative (Spanish/English) serves as the voice of the company for both English and Spanish-speaking customers, ensuring seamless customer experiences through professional, empathetic, and culturally appropriate communication. This role combines exceptional customer service with bilingual fluency to support diverse customer bases including Spanish-speaking tenants, landlords, and clients across various industries. You'll manage customer relationships, resolve complex billing inquiries, drive process improvements, and serve as a cultural bridge—all while maintaining high standards of service excellence in fast-paced environments.
• Your ImpactYour bilingual capabilities will enable companies to serve Spanish-speaking markets with the same excellence as English-speaking customers, directly expanding market reach and customer satisfaction. You'll reduce language barriers that often lead to frustration and churn, particularly with elderly or non-technical Spanish-speaking customers. By providing clear explanations of complex billing, utility, or service concepts in both languages, you'll build trust with diverse customer segments. Your work will directly contribute to revenue growth through upselling, improved customer retention, and enhanced reputation in bilingual markets.
• Core Responsibilities**Bilingual Customer Relationship Management (40%)**
• - Serve as the first point of contact for English and Spanish-speaking customers via phone, email, live chat, and SMS
• - Respond to customer inquiries in both languages with professional, empathetic, and culturally appropriate communication
• - Build rapport and provide personalized recommendations based on customer needs in their preferred language
• - Follow up with clients in English or Spanish to ensure satisfaction and gather feedback
• - Maintain warm, clear communication that balances professionalism with cultural sensitivity
• - Act as brand ambassador delivering white-glove service to diverse customer demographics
• - Translate complex information into simple, customer-friendly language in both English and Spanish
• **Order Management & Bilingual Account Coordination (30%)**
• - Process phone and online orders accurately in English and Spanish
• - Monitor and update customer accounts, ensuring data accuracy across the bilingual customer base
• - Assist in onboarding new Spanish-speaking clients and guide them through company systems
• - Coordinate with operations, design, and logistics teams for timely delivery to all customers
• - Manage order changes, cancellations, and special requests from English and Spanish speakers
• - Support clients in navigating tech-enabled platforms with language-appropriate guidance
• - Set up new accounts and assist with account creation for bilingual customer base
• **Problem Resolution & Bilingual Issue Management (15%)**
• - Provide solutions to customer issues in English or Spanish, troubleshooting independently
• - Resolve customer concerns with professionalism and cultural awareness
• - Clearly explain billing, utility, and service concepts to Spanish-speaking, often elderly or non-technical customers
• - Handle difficult conversations calmly in both languages, especially with frustrated callers
• - Escalate complex concerns appropriately while keeping clients updated in their preferred language
• - Review bills and usage patterns, forming first-pass hypotheses and explaining findings bilingually
• - Translate technical or billing information into customer-friendly explanations in Spanish
• **Documentation & Administrative Support (10%)**
• - Document all customer interactions in CRM systems with notes in the appropriate language
• - Maintain accurate case history and ticket management following workflow standards
• - Tag and escalate issues according to established protocols in a bilingual environment
• - Collaborate with operations teams to address recurring issues affecting Spanish-speaking customers
• - Assist with light operations tasks and maintain SOP reference materials in both languages
• - Help organize communication records and provide translation support as needed
• - Generate customer satisfaction reports across English and Spanish-speaking customer segments
• **Revenue Growth & Process Improvement (5%)**
• - Identify upsell and cross-sell opportunities during bilingual customer interactions
• - Promote seasonal offers and premium products to Spanish and English-speaking customers
• - Identify trends specific to the Spanish-speaking customer base and recommend improvements
• - Collaborate with departments to improve the experience for bilingual customer segments
• - Provide insights on cultural considerations that affect customer satisfaction
• - Develop bilingual SOPs and customer service materials

Bilingual Customer Service Representative – Spanish/English

Customer Success Manager

• Serve as primary point of contact for English- and Spanish-speaking customers
• Build strong, trust-based relationships through regular communication
• Understand customer goals, challenges, and success criteria
• Communicate via email, chat, phone, or video in the customer’s preferred language
• Translate complex product concepts into clear, accessible explanations
• Handle inquiries and requests with professionalism and empathy
• Guide new customers through onboarding in English or Spanish
• Deliver product walkthroughs and training sessions as needed
• Support customers in understanding features, workflows, and best practices
• Monitor usage and engagement to identify support needs early
• Proactively assist customers in reaching early wins and long-term value
• Track customer health metrics, usage trends, and engagement signals
• Identify risks, underutilization, or churn indicators
• Surface upsell or expansion opportunities aligned with customer needs
• Support renewals through consistent value communication
• Prepare and deliver account reviews in English or Spanish
• Act as liaison between customers and internal teams
• Escalate issues and follow through to resolution
• Communicate progress clearly and manage expectations
• Share customer feedback and insights with product and operations teams
• Ensure culturally respectful and timely issue handling
• Maintain accurate CRM records of customer interactions
• Document common issues, solutions, and best practices
• Contribute to improving customer success workflows
• Support creation or localization of customer-facing resources

Bilingual Customer Success Manager

Sales

• Conduct 50-100+ outbound calls per day to generate new business in English and Spanish-speaking markets
• Identify and qualify sales leads in North and South American territories
• Build and maintain strong pipeline of prospects and recurring customers across bilingual markets
• Reactivate dormant accounts through strategic outreach and relationship rebuilding
• Execute cold calling, telemarketing, and B2B lead generation campaigns
• Identify upsell and cross-sell opportunities to increase average order value
• Track daily activity, conversion rates, and account engagement metrics
• Meet or exceed assigned sales targets and performance goals consistently
• Provide daily administrative and sales support to outside sales representatives
• Respond promptly and professionally to customer phone and email inquiries in English or Spanish
• Maintain ongoing relationships with customers and vendors ensuring satisfaction
• Conduct product demonstrations and presentations to potential clients in both languages
• Build and maintain strong relationships with key decision-makers
• Collaborate with distributors to maximize market reach in Spanish-speaking territories
• Represent company at industry conferences, trade shows, and events when needed
• Provide exceptional bilingual customer service that drives retention and referrals
• Develop and implement territory-specific sales strategies for LATAM and US Hispanic markets
• Conduct market research identifying trends, opportunities, and competitive landscape
• Articulate product benefits and competitive advantages to Spanish-speaking audiences
• Navigate cultural nuances in business communication across different LATAM countries
• Identify market-specific needs and adapt sales approaches accordingly
• Collaborate with marketing team to develop region-specific materials in Spanish
• Provide market intelligence and feedback on Spanish-speaking customer preferences
• Support localization efforts for product positioning in LATAM markets
• Accurately process orders including pricing, billing, and record updates
• Maintain and track customer account details and purchase history in CRM
• Prepare and manage quotes and bids in coordination with sales team
• Ensure order accuracy and timely fulfillment for English and Spanish-speaking clients
• Handle contract negotiations and close deals with healthcare providers or B2B clients
• Manage documentation in both English and Spanish as required
• Track payment status and follow up on outstanding invoices professionally
• Maintain accurate customer and prospect data in CRM systems
• Prepare and deliver regular sales reports and market analyses
• Monitor performance against KPIs and activity-driven targets
• Analyze conversion rates and optimize outreach strategies based on data
• Provide feedback on sales processes and suggest improvements
• Document best practices for bilingual sales engagement
• Stay current on product knowledge and competitive positioning

Bilingual Sales Associate – Spanish/English

• Architect and build scalable full-stack applications using Django, React, and PostgreSQL.
• Design, implement, and maintain secure, well-documented APIs.
• Own backend business logic and frontend implementations for complex features.
• Optimize application performance, reliability, and scalability in production.
• Integrate machine learning models into production web applications.
• Collaborate with data science teams to operationalize AI-driven features.
• Deploy, monitor, and support ML models using AWS services.
• Maintain real-time or batch inference pipelines.
• Deploy and manage applications using AWS services including Lambda, ECS, and SageMaker.
• Monitor production systems and troubleshoot reliability or performance issues.
• Improve cloud architecture and deployment workflows as the platform scales.
• Enforce best practices around security, observability, and uptime.
• Lead code reviews and uphold engineering best practices.
• Mentor junior and mid-level engineers across frontend and backend work.
• Participate in architectural planning and technical decision-making.
• Collaborate cross-functionally during EST working hours.

Senior Full-Stack Engineer

Graphics Designer

• Shape the visual direction of multiple brands and creative projects
• Deliver polished, on-brand designs with speed and consistency
• Improve collaboration between design and development through clear handoffs and proactive communication
• Help scale creative output by bringing structure, ownership, and momentum to design workflows
• Design logos, brand guidelines, statics, and visual assets for digital brands
• Translate loose ideas and inspiration into strong, cohesive visual concepts
• Maintain consistent visual identity across all brand touchpoints
• Design simple, clean websites and pages in Figma (homepages, landing pages, basic PDPs)
• Prepare design files for smooth handoff to developers
• Collaborate with developers during build and QA to ensure design accuracy
• Work closely with founders and internal stakeholders to clarify goals and direction
• Proactively ask questions, flag blockers, and push projects forward
• Take full ownership of assigned projects from start to finish
• Support additional creative needs such as decks, marketing assets, and internal projects
• Contribute ideas and creative direction when needed

Digital Designer

Account Manager

• **Core Responsibilities****Candidate Relationship Management **
• - Own the end-to-end nurse candidate journey from initial screening through offer stage.
• - Conduct introductory and follow-up calls to assess readiness, fit, and commitment.
• - Build trust-based relationships by understanding candidates’ goals, constraints, and personal context.
• - Serve as a consistent and reliable point of contact throughout the recruitment process.
• **Screening, Evaluation & Matching **
• - Assess candidates against hospital requirements with clarity and empathy.
• - Filter and advance only qualified and committed nurses through the pipeline.
• - Match candidates to opportunities based on professional qualifications and personal circumstances.
• - Collaborate with internal evaluation teams to validate readiness and alignment.
• **Candidate Presentation & Interview Coordination **
• - Translate candidate backgrounds into clear and compelling presentations for hospital partners.
• - Prepare resumes and supporting documentation for review.
• - Coordinate interviews, offers, and onboarding-related steps.
• - Ensure a seamless and supportive experience at each milestone.
• **Accountability, Feedback & Continuous Improvement **
• - Maintain accountability to support successful, long-term placements.
• - Coach candidates through challenges, decisions, and setbacks.
• - Share insights and improvement recommendations with internal teams.
• - Maintain organized follow-ups to ensure no candidate is overlooked.