Catena

Bilingual Sales Associate – Spanish/English

Catena

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇭 Philippines

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Job Level

JuniorMid-Level

About the role

  • Conduct 50-100+ outbound calls per day to generate new business in English and Spanish-speaking markets
  • Identify and qualify sales leads in North and South American territories
  • Build and maintain strong pipeline of prospects and recurring customers across bilingual markets
  • Reactivate dormant accounts through strategic outreach and relationship rebuilding
  • Execute cold calling, telemarketing, and B2B lead generation campaigns
  • Identify upsell and cross-sell opportunities to increase average order value
  • Track daily activity, conversion rates, and account engagement metrics
  • Meet or exceed assigned sales targets and performance goals consistently
  • Provide daily administrative and sales support to outside sales representatives
  • Respond promptly and professionally to customer phone and email inquiries in English or Spanish
  • Maintain ongoing relationships with customers and vendors ensuring satisfaction
  • Conduct product demonstrations and presentations to potential clients in both languages
  • Build and maintain strong relationships with key decision-makers
  • Collaborate with distributors to maximize market reach in Spanish-speaking territories
  • Represent company at industry conferences, trade shows, and events when needed
  • Provide exceptional bilingual customer service that drives retention and referrals
  • Develop and implement territory-specific sales strategies for LATAM and US Hispanic markets
  • Conduct market research identifying trends, opportunities, and competitive landscape
  • Articulate product benefits and competitive advantages to Spanish-speaking audiences
  • Navigate cultural nuances in business communication across different LATAM countries
  • Identify market-specific needs and adapt sales approaches accordingly
  • Collaborate with marketing team to develop region-specific materials in Spanish
  • Provide market intelligence and feedback on Spanish-speaking customer preferences
  • Support localization efforts for product positioning in LATAM markets
  • Accurately process orders including pricing, billing, and record updates
  • Maintain and track customer account details and purchase history in CRM
  • Prepare and manage quotes and bids in coordination with sales team
  • Ensure order accuracy and timely fulfillment for English and Spanish-speaking clients
  • Handle contract negotiations and close deals with healthcare providers or B2B clients
  • Manage documentation in both English and Spanish as required
  • Track payment status and follow up on outstanding invoices professionally
  • Maintain accurate customer and prospect data in CRM systems
  • Prepare and deliver regular sales reports and market analyses
  • Monitor performance against KPIs and activity-driven targets
  • Analyze conversion rates and optimize outreach strategies based on data
  • Provide feedback on sales processes and suggest improvements
  • Document best practices for bilingual sales engagement
  • Stay current on product knowledge and competitive positioning

Requirements

  • Language Proficiency: Fluent in both Spanish and English (written and verbal) with professional business communication skills in both languages
  • Sales Experience: 1-3+ years in cold calling, telemarketing, inside sales, B2B lead generation, or sales support roles
  • High-Volume Calling: Comfort with conducting 50-100+ outbound calls per day consistently
  • Phone Skills: Strong communication skills with confident phone presence and ability to build rapport
  • CRM Proficiency: Familiarity with CRM systems and pipeline management (HubSpot, Salesforce, Zoho)
  • Cultural Fluency: Understanding of cultural nuances in business communication across Spanish-speaking markets
  • Sales Drive: Proven ability to meet activity-driven KPIs and sales targets
  • Reliability: High reliability with consistent daily sales activity and professional work ethic
  • Customer Service: Strong customer service orientation balancing sales and support
  • Coachability: Openness to feedback and ability to implement coaching for improvement
  • Remote Work: Self-motivated with proven ability to work independently in remote setup
Benefits
  • - **Competitive Salary:** Based on experience and skills
  • - **Remote Work: **Fully remote — work from anywhere
  • - **Generous PTO:** In accordance with company policy
  • - **Direct Mentorship:** Access to global industry leaders
  • - **Learning & Development: **Continuous growth resources
  • - **Global Networking: **Work with international teams
  • - **Health Coverage (Philippines only): **HMO after 3 months (full-time)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
cold callingtelemarketingB2B lead generationsales supportCRM proficiencypipeline managementmarket researchsales strategiesorder processingcontract negotiations
Soft skills
bilingual communicationcustomer service orientationreliabilitycoachabilitysales driverelationship buildingcultural fluencyprofessional work ethicself-motivationrapport building