Catena

Bilingual Sales Associate – Spanish/English

Catena

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Conduct 50-100+ outbound calls per day to generate new business in English and Spanish-speaking markets
  • Identify and qualify sales leads in North and South American territories
  • Build and maintain strong pipeline of prospects and recurring customers across bilingual markets
  • Reactivate dormant accounts through strategic outreach and relationship rebuilding
  • Execute cold calling, telemarketing, and B2B lead generation campaigns
  • Identify upsell and cross-sell opportunities to increase average order value
  • Track daily activity, conversion rates, and account engagement metrics
  • Meet or exceed assigned sales targets and performance goals consistently
  • Provide daily administrative and sales support to outside sales representatives
  • Respond promptly and professionally to customer phone and email inquiries in English or Spanish
  • Maintain ongoing relationships with customers and vendors ensuring satisfaction
  • Conduct product demonstrations and presentations to potential clients in both languages
  • Build and maintain strong relationships with key decision-makers
  • Collaborate with distributors to maximize market reach in Spanish-speaking territories
  • Represent company at industry conferences, trade shows, and events when needed
  • Provide exceptional bilingual customer service that drives retention and referrals
  • Develop and implement territory-specific sales strategies for LATAM and US Hispanic markets
  • Conduct market research identifying trends, opportunities, and competitive landscape
  • Articulate product benefits and competitive advantages to Spanish-speaking audiences
  • Navigate cultural nuances in business communication across different LATAM countries
  • Identify market-specific needs and adapt sales approaches accordingly
  • Collaborate with marketing team to develop region-specific materials in Spanish
  • Provide market intelligence and feedback on Spanish-speaking customer preferences
  • Support localization efforts for product positioning in LATAM markets
  • Accurately process orders including pricing, billing, and record updates
  • Maintain and track customer account details and purchase history in CRM
  • Prepare and manage quotes and bids in coordination with sales team
  • Ensure order accuracy and timely fulfillment for English and Spanish-speaking clients
  • Handle contract negotiations and close deals with healthcare providers or B2B clients
  • Manage documentation in both English and Spanish as required
  • Track payment status and follow up on outstanding invoices professionally
  • Maintain accurate customer and prospect data in CRM systems
  • Prepare and deliver regular sales reports and market analyses
  • Monitor performance against KPIs and activity-driven targets
  • Analyze conversion rates and optimize outreach strategies based on data
  • Provide feedback on sales processes and suggest improvements
  • Document best practices for bilingual sales engagement
  • Stay current on product knowledge and competitive positioning

Requirements

  • Language Proficiency: Fluent in both Spanish and English (written and verbal) with professional business communication skills in both languages
  • Sales Experience: 1-3+ years in cold calling, telemarketing, inside sales, B2B lead generation, or sales support roles
  • High-Volume Calling: Comfort with conducting 50-100+ outbound calls per day consistently
  • Phone Skills: Strong communication skills with confident phone presence and ability to build rapport
  • CRM Proficiency: Familiarity with CRM systems and pipeline management (HubSpot, Salesforce, Zoho)
  • Cultural Fluency: Understanding of cultural nuances in business communication across Spanish-speaking markets
  • Sales Drive: Proven ability to meet activity-driven KPIs and sales targets
  • Reliability: High reliability with consistent daily sales activity and professional work ethic
  • Customer Service: Strong customer service orientation balancing sales and support
  • Coachability: Openness to feedback and ability to implement coaching for improvement
  • Remote Work: Self-motivated with proven ability to work independently in remote setup
Benefits
  • - **Competitive Salary:** Based on experience and skills
  • - **Remote Work: **Fully remote — work from anywhere
  • - **Generous PTO:** In accordance with company policy
  • - **Direct Mentorship:** Access to global industry leaders
  • - **Learning & Development: **Continuous growth resources
  • - **Global Networking: **Work with international teams
  • - **Health Coverage (Philippines only): **HMO after 3 months (full-time)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cold callingtelemarketingB2B lead generationsales supportCRM proficiencypipeline managementmarket researchsales strategiesorder processingcontract negotiations
Soft Skills
bilingual communicationcustomer service orientationreliabilitycoachabilitysales driverelationship buildingcultural fluencyprofessional work ethicself-motivationrapport building