Catena

Backend Engineer

• Drive the development and scalability of backend systems powering thousands of live events globally.
• Improve system performance, reliability, and maintainability through proactive architecture and code quality initiatives.
• Collaborate with cross-functional teams to deliver customer-facing features efficiently and safely.
• Influence the technical roadmap and implement best practices for API design, database modeling, and service integration.
• Contribute to team knowledge and mentorship through code reviews and shared engineering standards.
• Own backend execution for customer-facing features from design through production release.
• Translate product requirements into secure, maintainable backend solutions.
• Design clean data models and RESTful APIs.
• Support third-party integrations and internal service communication.
• Evaluate legacy systems and propose incremental improvements.
• Contribute to long-term backend architecture roadmaps.
• Balance technical debt reduction with feature velocity.
• Establish and uphold backend standards for API design, performance, and maintainability.
• Optimize PostgreSQL schemas, indexes, and queries for performance.
• Profile APIs and resolve bottlenecks.
• Diagnose production issues using logs, metrics, and tracing tools.
• Improve system reliability and scalability.
• Partner with a predominantly front-end team to identify risks and constraints.
• Participate in planning, estimation, and technical design discussions.
• Mentor engineers and share knowledge through code reviews.

Senior Backend Engineer – SaaS Platform

Financial Planning and Analysis

• Own and manage complex calendars for two founders across multiple stakeholders.
• Coordinate meetings with investors, brokers, and external partners.
• Proactively anticipate conflicts and propose availability aligned with executive priorities.
• Account for time zones, travel time, and realistic meeting buffers.
• Send, update, and manage calendar invites, including Zoom links or in-person logistics.
• Respond to scheduling and coordination emails on behalf of founders using a separate inbox.
• Monitor inbox activity and ensure timely, professional communication.
• Maintain error-free written communication with strong attention to tone and clarity.
• Ensure all meetings, contacts, and activities are accurately logged in HubSpot CRM.
• Maintain structured digital records and file systems.

Executive Assistant – Investment, Finance

Customer Success Manager

• **Your Impact:**
• - Drive patient satisfaction and trust by providing clear guidance and proactive communication throughout the patient journey.
• - Contribute to operational efficiency by coordinating cross-functional efforts with clinical and operations teams.
• - Improve patient outcomes by tracking progress, following up on orders or prescriptions, and ensuring timely resolution of issues.
• - Identify recurring patient challenges and provide actionable feedback to leadership to enhance processes and communication.
• - Support the company’s goal of delivering a consistent, high-quality patient experience that fosters long-term engagement.
• Core Responsibilities**Patient Support & Experience Ownership – 40%**
• - Support patients throughout their journey, ensuring a clear, positive, and consistent experience
• - Respond to patient questions via chat, email, and internal systems with empathy and clarity
• - Take ownership of patient concerns from first interaction through resolution
• - Build trust by communicating next steps, timelines, and expectations effectively
• - Maintain accurate documentation of all patient interactions
• **Guidance & Cross-Functional Collaboration – 25%**
• - Coordinate with clinical, pharmacy, and operations teams to guide patients through required next steps
• - Proactively follow up on open concerns to ensure patients feel supported and informed
• - Escalate patient concerns when needed while remaining accountable for resolution
• **Patient & Order Follow-Ups – 20%**
• - Track patient progress across orders, prescriptions, and services
• - Communicate delays, updates, or required actions proactively
• - Ensure patients have the information needed to move forward confidently
• **Calls, Escalations & Communication – 10%**
• - Handle limited phone interactions to resolve concerns or clarify next steps
• - Document conversations, actions taken, and outcomes clearly
• **Quality, Compliance & Experience Improvement – 5%**
• - Handle sensitive information responsibly and in compliance with healthcare standards
• - Identify recurring patient concerns and share feedback with leadership
• - Contribute to improvements in patient communication and experience

Customer Success Specialist

Customer Support

• Own patient cases end-to-end across chat, email, and internal systems until full resolution
• Investigate issues related to billing, orders, accounts, and service workflows
• Navigate multiple tools and workflows without unnecessary handoffs or dropped cases
• Handle complex or sensitive cases with professionalism, empathy, and accountability
• Maintain clear, accurate, and complete documentation across all systems
• Diagnose root causes of issues across operational, clinical, and pharmacy workflows
• Partner with internal teams to unblock cases and drive resolutions forward
• Escalate issues thoughtfully while retaining ownership of outcomes
• Identify service gaps and ensure they are addressed proactively
• Prepare, review, and organize patient or customer information required for next steps
• Track order, prescription, or service milestones and follow up on delays
• Communicate timelines, requirements, and updates clearly to patients
• Handle limited inbound or outbound calls when required to resolve complex cases
• Document escalations, actions taken, and final outcomes accurately
• Handle sensitive information with strict attention to accuracy, privacy, and compliance
• Identify recurring operational issues and share insights with CX and Operations leads
• Support ongoing workflow and process improvements

Senior Backend Engineer – SaaS Platform

Executive Assistant – Investment, Finance

Customer Success Specialist

Customer Experience Operations Specialist