Catena

Ecommerce

• Monitor retail vendor portals daily to ensure products are live, compliant, and priced correctly
• Upload new products into retail systems and manage the process end-to-end
• Identify and resolve portal issues before they impact retailer operations or orders
• Track portal notifications, alerts, and exceptions to ensure timely resolution
• Maintain detailed logs of portal activity, alerts, and completed actions
• Conduct weekly competitor and retail market research across key websites
• Gather pricing, assortment, and promotional data for leadership review
• Support leadership preparation for retailer meetings through structured data pulls and research
• Monitor retailer activity, assortment shifts, and promotional changes
• Deliver clean, organized, and actionable market intelligence reports
• Audit pricing across retail systems and cross-reference against internal pricing lists
• Maintain accurate pricing trackers and documentation
• Flag discrepancies and prioritize issues based on business impact
• Support ongoing pricing consistency across all active retail channels
• Prepare weekly exception reports covering pricing issues, anomalies, and portal concerns
• Organize reporting in a clear and actionable format for leadership review
• Escalate operational risks and unresolved issues proactively
• Maintain consistency with existing reporting templates and structures
• Maintain internal trackers including pricing logs, issue logs, and task trackers
• Keep documentation organized and continuously updated
• Build operational visibility and institutional knowledge across workflows
• Ensure accurate audit trails and status tracking across operational activities

E-Commerce Operations Coordinator – Wholesale Jewelry, Retail Operations

• Manage day-to-day relationships with global 3PL providers across US, EU, UK, and AUS markets
• Lead recurring operational syncs with fulfillment partners to ensure SLA performance remains on track
• Create and submit Warehouse Receiving Orders (WROs) and monitor inbound inventory workflows
• Conduct daily order-health checks and resolve shipping, fulfillment, and inventory exceptions
• Monitor fill rates, ship times, returns, and operational KPIs while escalating issues proactively
• Build and maintain demand forecasting models across all SKUs and product variants
• Monitor inventory levels across multiple warehouses and proactively rebalance stock
• Track expiration dates, lot numbers, and FIFO compliance across fulfillment operations
• Identify inventory at risk of expiration and recommend liquidation or promotional strategies
• Develop dashboards and reporting systems to improve inventory visibility and forecasting accuracy
• Serve as the primary operational point of contact for suppliers, manufacturers, and vendors
• Coordinate production schedules with launch timelines and replenishment needs
• Source and onboard new suppliers for future product lines and collaborations
• Negotiate lead times, pricing, MOQs, and vendor deliverables where applicable
• Maintain organized supplier documentation and proactively identify supply risks
• Own operational execution for all new product launches from PO to go-live
• Coordinate launch timelines across logistics, marketing, creative, and supplier teams
• Conduct product and packaging test orders prior to scaled production
• Identify operational risks that may delay launches and communicate mitigation plans early
• Ensure inventory readiness before campaigns and market launches begin
• Track supplier and vendor invoices while ensuring timely approvals and payments
• Coordinate with bookkeeping and finance teams for accurate reconciliation workflows
• Maintain Shopify operational workflows including product management and bulk updates
• Configure and maintain kitting, bundling, and operational rules within Shopify and connected apps
• Support operational automation initiatives using Shopify Flows and AI-enabled workflows

Operations Manager – TC, Shopify, Global Supply Chain

Billing Specialist

• - Review and resolve coding issues flagged in billing systems prior to claim submission.
• - Identify and correct missing information, demographic mismatches, and coding inconsistencies.
• - Ensure claims are submitted accurately and within payer timelines.
• - Validate CPT, ICD-10, and modifier usage to support billing compliance.
• - Monitor and resolve billing issues held within the EHR system.
• - Coordinate with clinical and administrative teams to obtain missing documentation.
• - Maintain clean billing queues by proactively addressing preventable claim holds.
• - Escalate recurring workflow issues impacting claim submission efficiency.
• - Process claims requiring secondary insurance billing and coordination of benefits.
• - Attach primary EOB documentation where required.
• - Follow up on secondary claims through resolution.
• - Ensure accurate payer sequencing and claim routing.
• - Track billing percentage metrics and identify trends impacting claim holds.
• - Support operational reporting related to pre-submission performance.
• - Recommend process improvements to reduce preventable delays.
• - Maintain accurate documentation and billing activity records.

Recruitment

• Manage end-to-end candidate flow across all open roles using the ATS
• Schedule, confirm, and reschedule interviews with speed and accuracy
• Track candidate progress and proactively identify pipeline bottlenecks
• Send timely updates, feedback, and rejection communications to candidates
• Respond promptly to candidate inquiries throughout the hiring process
• Act as the liaison between recruiting and internal hiring stakeholders
• Maintain accurate and up-to-date candidate data across all roles
• Support recruiting leadership and transition workflows as the team scales
• Escalate blockers or delays proactively to ensure hiring momentum
• Identify opportunities to automate repetitive recruiting tasks
• Evaluate which processes require human touch vs. automation
• Improve and refine existing workflows for efficiency and consistency
• Propose and implement process improvements proactively
• Deliver professional and engaging communication across all candidate touchpoints
• Maintain clear and concise written and verbal communication
• Ensure timely updates, scheduling changes, and feedback delivery
• Represent the company brand positively throughout the hiring journey

Tech Recruitment Coordinator

Paralegal

• Case File Building & Maintenance — 35%
• USCIS Form & Document Drafting — 25%
• Client Communication & Coordination — 20%
• Tool & Process Mastery — 15%
• Continuous Learning — 5%

Paralegal – Immigration Law

Creative Strategist

• Direct and shoot high-quality, cinematic video content featuring founders in various settings (events, travel, daily operations)
• Develop video concepts, series, and campaigns aligned with founder narratives and audience engagement goals
• Execute advanced video editing from raw footage to polished, high-production deliverables
• Manage the full video production lifecycle, including planning, scripting, shooting, editing, and delivery
• Establish video workflows, best practices, and quality standards
• Define and maintain the overall creative vision and brand aesthetic across all content
• Provide direction to Multimedia Artists for design and static content execution
• Review and QA all creative outputs to ensure alignment with premium brand standards
• Proactively pitch new creative concepts and opportunities
• Partner with marketing to align video content with content calendars and campaigns
• Collaborate with leadership to ensure creative output supports business objectives
• Oversee and guide interns to ensure consistent and high-quality execution

Creative Lead

Customer Success Manager

• Manage all inbound customer inquiries from receipt to resolution
• Respond to customers with clear, professional, and tone-appropriate communication
• Identify and adapt to customer sentiment, especially in sensitive or escalated situations
• Ensure timely responses and maintain inbox organization and prioritization
• Identify recurring customer questions and documentation gaps
• Create and update knowledge base articles to improve self-service support
• Maintain accuracy and relevance of all help documentation
• Triage requests requiring backend execution and create detailed tickets
• Provide clear context and instructions for internal teams
• Follow up with customers once requests are completed
• Identify patterns in customer inquiries and operational requests
• Flag inefficiencies and suggest process or tooling improvements
• Support internal visibility through clear documentation and updates

Customer Success Specialist

Customer Support

• Serve as the primary point of contact across email, chat, and phone channels.
• Deliver a personalized, high-touch experience throughout the customer treatment journey.
• Proactively follow up after onboarding, prescription fulfillment, and delivery.
• Troubleshoot and resolve inquiries related to orders, shipments, billing, and accounts.
• Review and verify pharmacy orders for accuracy, including product selection and dosage alignment.
• Coordinate with pharmacy partners to resolve discrepancies or fulfillment delays.
• Follow up with inbound leads in a consultative and timely manner.
• Identify recurring friction points and recommend operational improvements.

Customer Support Concierge – Telehealth, DTC Wellness

Social Media Manager

• Schedule and publish content across multiple client accounts using social media tools
• Execute manual posting where required, including Stories and restricted-location posts via VPN
• Maintain and update content calendars for all assigned accounts
• Ensure timely and accurate publishing with zero missed posts
• Flag publishing issues proactively and resolve them efficiently
• Execute engagement strategies including proactive commenting and outreach
• Respond to DMs across platforms, especially Instagram and Facebook
• Engage with relevant community and partner accounts to grow reach
• Maintain brand voice consistency in all interactions
• Escalate sensitive interactions appropriately
• Write platform-specific captions for Instagram, Facebook, TikTok, and LinkedIn
• Adapt tone and messaging across multiple brand voices
• Create natural, engaging copy for comments and DMs
• Research trends, hooks, and formats to keep content relevant
• Ensure all written content reflects native social media language
• Pull and compile monthly analytics reports using internal tools
• Translate data into clear, client-facing insights
• Ensure accuracy and timeliness of all reports
• Track performance metrics across accounts
• Proactively identify trends, platform updates, and content ideas
• Support influencer research and campaign preparation
• Organize digital assets and maintain structured file systems
• Provide daily and weekly updates during onboarding

Executive Assistant

• Manage the CEO’s calendar, scheduling, and daily priorities across multiple time zones.
• Coordinate travel logistics including flights, accommodations, transportation, and meetings.
• Organize internal and external meetings, including board-level discussions.
• Handle professional and occasional personal administrative tasks for the CEO.
• Ensure the CEO’s schedule aligns with company priorities.
• Act as the central operational coordinator for all key tasks and projects.
• Track company priorities, deadlines, and deliverables across team members.
• Follow up with team members to ensure commitments are completed.
• Identify blockers or risks and escalate proactively to leadership.
• Maintain operational visibility to keep the team aligned and productive.
• Maintain and optimize the company’s Notion workspace.
• Track project updates, task ownership, and company-wide priorities.
• Ensure accountability by monitoring responsibility for deliverables and deadlines.
• Keep documentation and workflows updated as the company evolves.
• Support the CEO in maintaining a clear operational dashboard.
• Manage meeting documentation by converting discussions into structured tasks.
• Join Zoom meetings to capture action items and summarize key outcomes.
• Brief the CEO on takeaways, priorities, and next steps after meetings.
• Facilitate team access to the CEO for decisions or approvals.
• Assist with onboarding logistics for new team members when necessary.
• Support operational improvements and process enhancements as the company grows.