E-Commerce Operations Coordinator – Wholesale Jewelry, Retail Operations

Catena

E-Commerce Operations Coordinator managing retail vendor portals and operational workflows for a fine jewelry distributor. Ensuring compliance, pricing accuracy, and competitive market intelligence across platforms.

Posted 5/15/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Monitor retail vendor portals daily to ensure products are live, compliant, and priced correctly
Upload new products into retail systems and manage the process end-to-end
Identify and resolve portal issues before they impact retailer operations or orders
Track portal notifications, alerts, and exceptions to ensure timely resolution
Maintain detailed logs of portal activity, alerts, and completed actions
Conduct weekly competitor and retail market research across key websites
Gather pricing, assortment, and promotional data for leadership review
Support leadership preparation for retailer meetings through structured data pulls and research
Monitor retailer activity, assortment shifts, and promotional changes
Deliver clean, organized, and actionable market intelligence reports
Audit pricing across retail systems and cross-reference against internal pricing lists
Maintain accurate pricing trackers and documentation
Flag discrepancies and prioritize issues based on business impact
Support ongoing pricing consistency across all active retail channels
Prepare weekly exception reports covering pricing issues, anomalies, and portal concerns
Organize reporting in a clear and actionable format for leadership review
Escalate operational risks and unresolved issues proactively
Maintain consistency with existing reporting templates and structures
Maintain internal trackers including pricing logs, issue logs, and task trackers
Keep documentation organized and continuously updated
Build operational visibility and institutional knowledge across workflows
Ensure accurate audit trails and status tracking across operational activities

Requirements

What you’ll need

3–5 years of experience in retail operations, wholesale operations, vendor portal operations, or similar operational roles
Hands-on experience using retail vendor portals such as DSCO, Retail Link, SPS Commerce, or similar systems
Advanced Microsoft Excel skills including formulas, tracker building, formatting, and structured data management
Strong written English communication skills
Strong attention to detail with a proactive problem-solving mindset
Experience working with pricing data, operational workflows, and structured reporting
Comfortable working independently in fast-paced and evolving environments
Long-term mindset with interest in growing alongside the business
Familiarity with AI tools such as Claude, Gemini, or similar workflow-enhancement platforms
Comfortable using Microsoft Office tools including Excel and Word

Benefits

Comp & perks

Competitive Salary: Based on experience and skills
Remote Work: Fully remote—work from anywhere
Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
Generous PTO: In accordance with company policy
Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
Direct Mentorship: Guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Connect with professionals worldwide

ATS Keywords

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Hard Skills & Tools

retail operationsvendor portal operationspricing data managementstructured reportingdata analysismarket researchexception reportingaudit trailsproblem-solvingattention to detail

Soft Skills

strong written communicationproactive mindsetindependent workorganizational skillsadaptabilitylong-term mindset