Operations Manager – TC, Shopify, Global Supply Chain

Catena

Operations Manager overseeing operational backbone and logistics for a fast-scaling DTC Shopify business. Managing inventory, supplier coordination, and fulfillment across international markets.

Posted 5/15/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage day-to-day relationships with global 3PL providers across US, EU, UK, and AUS markets
Lead recurring operational syncs with fulfillment partners to ensure SLA performance remains on track
Create and submit Warehouse Receiving Orders (WROs) and monitor inbound inventory workflows
Conduct daily order-health checks and resolve shipping, fulfillment, and inventory exceptions
Monitor fill rates, ship times, returns, and operational KPIs while escalating issues proactively
Build and maintain demand forecasting models across all SKUs and product variants
Monitor inventory levels across multiple warehouses and proactively rebalance stock
Track expiration dates, lot numbers, and FIFO compliance across fulfillment operations
Identify inventory at risk of expiration and recommend liquidation or promotional strategies
Develop dashboards and reporting systems to improve inventory visibility and forecasting accuracy
Serve as the primary operational point of contact for suppliers, manufacturers, and vendors
Coordinate production schedules with launch timelines and replenishment needs
Source and onboard new suppliers for future product lines and collaborations
Negotiate lead times, pricing, MOQs, and vendor deliverables where applicable
Maintain organized supplier documentation and proactively identify supply risks
Own operational execution for all new product launches from PO to go-live
Coordinate launch timelines across logistics, marketing, creative, and supplier teams
Conduct product and packaging test orders prior to scaled production
Identify operational risks that may delay launches and communicate mitigation plans early
Ensure inventory readiness before campaigns and market launches begin
Track supplier and vendor invoices while ensuring timely approvals and payments
Coordinate with bookkeeping and finance teams for accurate reconciliation workflows
Maintain Shopify operational workflows including product management and bulk updates
Configure and maintain kitting, bundling, and operational rules within Shopify and connected apps
Support operational automation initiatives using Shopify Flows and AI-enabled workflows

Requirements

What you’ll need

3–6+ years of experience in e-commerce operations, supply chain operations, or DTC Shopify environments
Strong experience managing global 3PL providers and multi-warehouse fulfillment operations
Proven inventory forecasting and replenishment planning experience
Advanced Excel and Google Sheets proficiency
Experience managing vendors, suppliers, and production timelines simultaneously
Startup or high-growth DTC experience with strong adaptability and ownership
Exceptional organizational and project management skills
Strong written and verbal English communication skills
Ability to work independently in fast-paced, ambiguous environments
Proactive problem-solving mindset with strong attention to detail
Direct experience with ShipBob, Hive, or equivalent 3PL platforms (Preferred)
Shopify Plus expertise including Shopify Flows and operational automations (Preferred)
Experience in supplements, wellness, skincare, cosmetics, or subscription-based businesses (Preferred)
Familiarity with AI tools such as Claude for workflow optimization (Preferred)
Experience using Notion for documentation and operations management (Preferred)
Exposure to cost analysis, landed costs, and operational financial reporting (Preferred)

Benefits

Comp & perks

Competitive Salary: Based on experience and skills
Remote Work: Fully remote—work from anywhere
Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
Generous PTO: In accordance with company policy
Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
Direct Mentorship: Guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Connect with professionals worldwide

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

inventory forecastingreplenishment planningoperational executiondata analysisproject managementcost analysisfinancial reportingshipping managementfulfillment operationsdemand forecasting

Soft Skills

organizational skillsproblem-solvingattention to detailadaptabilityownershipcommunication skillsindependenceproactive mindsetcollaborationtime management