Carrier

Training Manager, Light Commercial Solutions

Carrier

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York, North Carolina

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Salary

💰 $90,263 - $157,959 per year

Job Level

Mid-LevelSenior

About the role

  • Lead the development of training content and programs for Light Commercial solutions to a multi-faceted customer base.
  • Design and implement training programs for contractors, distributors, and service technicians. Develop curriculum for HVAC systems, controls, diagnostics, and install best practices.
  • Align training initiatives with business goals, product launches, and regulatory requirements.
  • Work collaboratively with the product managers and application engineers ensuring integrity of content and timely delivery of training courses.
  • Work collaboratively with the residential and commercial training teams to develop best in class training courses, experience and learning platforms.
  • Lead Carrier Commercial Experts program, including evaluating processes, materials and supporting programs to ensure Delivery & Facilitation.
  • Coordinate in-person and virtual training sessions.
  • Manage LMS platforms and digital content delivery tools.
  • Ensure training materials are current, engaging, and technically accurate.
  • Stakeholder Collaboration: Partner with Product Management, Engineering, and Marketing to ensure training supports product positioning and technical accuracy.
  • Measurement & Continuous Improvement: Track training effectiveness through assessments, feedback, and performance metrics.
  • Continuously improve programs based on learner feedback and evolving business needs.

Requirements

  • Bachelor’s degree
  • 5+ years of experience in technical training in HVAC and/or building systems
  • Ability to travel up to 30% for training delivery and partner engagement
  • Strong presentation, facilitation, and instructional design skills
  • Familiarity with adult learning principles and digital training platforms
  • Experience with Carrier products and systems
  • Certification in instructional design or technical training (e.g., CPTD, HVAC Excellence)