Senior Manager – Workday HCM
Visa
Training Manager, Light Commercial Solutions
Carrier
full-time
Posted on:
Location: New York, North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $90,263 - $157,959 per year
Job Level
Mid-LevelSenior
About the role
- Lead the development of training content and programs for Light Commercial solutions to a multi-faceted customer base.
- Design and implement training programs for contractors, distributors, and service technicians. Develop curriculum for HVAC systems, controls, diagnostics, and install best practices.
- Align training initiatives with business goals, product launches, and regulatory requirements.
- Work collaboratively with the product managers and application engineers ensuring integrity of content and timely delivery of training courses.
- Work collaboratively with the residential and commercial training teams to develop best in class training courses, experience and learning platforms.
- Lead Carrier Commercial Experts program, including evaluating processes, materials and supporting programs to ensure Delivery & Facilitation.
- Coordinate in-person and virtual training sessions.
- Manage LMS platforms and digital content delivery tools.
- Ensure training materials are current, engaging, and technically accurate.
- Stakeholder Collaboration: Partner with Product Management, Engineering, and Marketing to ensure training supports product positioning and technical accuracy.
- Measurement & Continuous Improvement: Track training effectiveness through assessments, feedback, and performance metrics.
- Continuously improve programs based on learner feedback and evolving business needs.
Requirements
- Bachelor’s degree
- 5+ years of experience in technical training in HVAC and/or building systems
- Ability to travel up to 30% for training delivery and partner engagement
- Strong presentation, facilitation, and instructional design skills
- Familiarity with adult learning principles and digital training platforms
- Experience with Carrier products and systems
- Certification in instructional design or technical training (e.g., CPTD, HVAC Excellence)
