Carle Health

Assistant

• Facilitates Surgical Services Operations by Supporting Multiple Areas
• Assists surgeon, physicians, anesthesia provider, surgical technologist and registered nurses
• Performs a variety of perioperative support functions for pre-op, intra-op, and post-op
• Reviews daily surgery schedule collaborates with leadership and plans support functions
• Fosters relationships and communication with family members.

Perioperative Nursing Assistant – Surgery

Patient Access Representative

• Responsible for the check-in and registration of all emergency room patients.
• Obtain registration information, insurance information, and verification.
• Screen, schedule, and direct patients to appropriate providers and services.
• Conveys a positive image of Carle and providers to patients.
• Checks patients in upon arrival for scheduled appointments and facilitates co-payment collections.

Patient Access Representative – BMC ED

General

• Answer, schedule, document and follow-up on inquiries from patients and providers generated by telephone, internet based, or written/electronic correspondence.
• Educate patients and providers regarding a variety of patient care issues, including, but not limited to insurance, provider, department/location, payment options and availability of Carle services.
• Obtain, update and verify patient demographics, insurance and co-pays and Primary Physicians.
• Answer telephone, take and deliver messages to physicians, nurses and others. Report medical information obtained from patients and referring physicians accurately, completely and in a timely manner.
• Distribute all messages according to practice communication standards.

Scheduling Specialist

Scheduler

• accurately screen and complete callers' inquiries
• document inquiries from patients and providers
• provided information to patients regarding services
• schedule and pre-register patients

Scheduler – BMC Pt Access

Representative

• Provide timely and accurate check-in for patients or families
• Assist with the flow of patients, families, and visitors
• Document communication regarding family/customer interactions
• Monitor patient and family wait times

Customer Representative – PACU

Therapist

• coordinates and participates in a variety of duties associated with daily clinic preparation process
• patient identification, check in/out, charge posting, cash management, patient appointment scheduling
• competent in telephone system, take and deliver messages
• report medical information accurately and timely
• manage incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls
• proficient with insurance coverage rules

Patient Services Representative – BMC Physical Therapy

Certified Medical Assistant

• Assist with examination and treatment of patients under physician or RN supervision
• Assess patient's status through interview and observation
• Develop and implement individual care plans with RNs
• Document patient's progress and modify care plans as necessary
• Provide patient education and safety in hospital environment

Certified Medical Assistant – PACU

• Promotes the use of evidence based practice through the nursing process, protocols and procedures.
• Assesses patient's status through interview, observation and physical assessment of actual problems and outcomes.
• Develops an individualized plan of care using a collaborative approach with the patient/family and health care team.
• Uses appropriate interventions identified in the plan of care to achieve expected patient outcomes.
• Modifies plan of care based on evaluation and as needed based on changes in patient condition.
• Completes required documentation as appropriate, including patient chart and event reports.

RN - PACU - Proctor

• Functions as department receptionist, creating a welcoming environment.
• Greets patients, visitors, providers, vendors and others with a warm, positive attitude
• Identifies patient in accordance with the National Patient Safety Goals.
• Actively participates in patient handoff to the prep areas by passing on pertinent patient information/concerns.
• Keeps personal conversations and phone calls to a minimum.
• Maintains patient confidentiality through appropriate level of voice.
• Maintains neat and organized front desk.
• Ensures front waiting area is free of clutter and maintained for patient safety.
• Uses professional etiquette and answers telephones promptly.
• Takes complete and accurate messages, relays information promptly.
• Keeps patients and families informed of delays or untimeliness of care.
• Demonstrates effective communication skills to promote smooth patient flow through the department.
• Informs nurse of patient cancellations and requests to stop add-on patients promptly.
• Performs clerical functions with accuracy and promptness.
• Assembles all necessary paperwork for the patient’s chart.
• Utilizes legible handwriting to eliminate errors.
• Creates accurate patient consent forms on the computer with proper spelling, correct provider, procedure name and patient name.
• Notifies supply order technician of need for additional supplies.
• Maintains competency in computer system and software programs utilized and seeks opportunities for growth development.
• Maintains knowledge of patient scheduling programs.
• Maintains knowledge of patient care computer programs.
• Attends computer classes as needed or scheduled.
• Acts as resource person to the staff members including clinical staff regarding operations of the front desk.
• Maintains adequate knowledge of medical terminology.
• Participates in activities to improve performance in the department and enhance customer satisfaction.
• Enters procedure statistics into database program in an accurate and timely manner.
• Attends staff meetings and department in-services regularly.
• Actively participates in approaches to improve patient satisfaction and maintains patient confidentiality.
• Participates on a department task team.

Patient Services Representative – CMPG Pain Management Center

Registered Dietitian

• Provides medical nutrition therapy to inpatients and nutritional expertise to all members of the health care team
• Monitors nutrition care, identifies changes in the patient's nutritional status and monitors progress made
• Mentors students, interns and residents as assigned
• Provides continual monitoring of patients on assigned nursing units to ensure quality of nutrition care services.
• Acts as an educational preceptor to dietetic interns and nutrition students.

Pharmacist

• Assist the pharmacist in the provision of pharmaceutical care
• Accurately and safely prepare and label chemotherapy drugs
• Fill medication orders in an accurate and timely manner
• Prepare IV products using aseptic technique

Pharmacy Technician – Medication Recon

• Provide and facilitate competent health care of patients and families in area of practice.
• Ensure adherence to established standards of care and scope of practice.
• Ensure documentation of care is complete and accurate.
• Provide health and wellness education to individuals and groups.
• Act as preceptor and support the development of other staff and healthcare students.
• Provide leadership for initiatives designed to improve the quality of care or clinical outcomes.
• Assist Nursing Supervisor/coordinator in the development of departmental standing orders.
• Communicate with physicians on status changes and documentation.
• Ensure efficient patient flow and throughput.
• Perform comfort measures as needed for the patient.
• Practice in a manner sensitive to the needs of patients and families.
• Provide care according to plan of care and orders.

RN – Float, Clinic

Learning and Development

• Assist the Clinical Education team in meeting educational responsibilities
• Collect data and information related to educational needs and analyze trends
• Implement identified plans by coordinating education initiatives
• Provide consultation to influence plans and evaluate progress

Nursing Professional Development Specialist

• Smile and greet patients, families and visitors with a warm welcome
• Collaborate with and report patient/family concerns to appropriate team members
• Answer telephone calls in a clear, courteous, caring, calm and professional manner
• Make, cancel and reschedule patient appointments
• Assist with proactive charge capture along with billing accuracy for providers and patients
• Open and/or close the clinic following specified guidelines
• Monitor environmental conditions in order to secure protected health information

Patient Services Representative – CMPG Rheumatology

• Assist the pharmacist in the provision of pharmaceutical care to all patients
• Accurately and safely prepare and label chemotherapy drugs for administration
• Fill medication orders in an accurate and timely manner including outpatient and take-home prescriptions
• Perform miscellaneous billing functions
• Prepare IV products using aseptic technique
• Maintain enteral records and billing functions