Scheduling Specialist

Carle Health

Patient Scheduling Specialist I responsible for accurately screening and completing callers' inquiries by telephone. Educating patients on various care issues and facilitating communication between providers and patients.

Posted 7/21/2026full-timeChampaign • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while effectively managing patient inquiries and communications. Proficient in handling patient demographics, insurance verification, and educating patients on care options.

Highest-signal resume keywords

Customer Service ExperiencePatient EducationInsurance VerificationCommunication StandardsMessage Distribution

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Demographics ManagementInsurance VerificationCo-Pay CollectionMedical Information Reporting

Soft Skills

Effective CommunicationProblem SolvingAttention to Detail

Industry Keywords

Patient CareHealthcare ServicesProvider Communication

About the role

Key responsibilities & impact

Answer, schedule, document and follow-up on inquiries from patients and providers generated by telephone, internet based, or written/electronic correspondence.
Educate patients and providers regarding a variety of patient care issues, including, but not limited to insurance, provider, department/location, payment options and availability of Carle services.
Obtain, update and verify patient demographics, insurance and co-pays and Primary Physicians.
Answer telephone, take and deliver messages to physicians, nurses and others. Report medical information obtained from patients and referring physicians accurately, completely and in a timely manner.
Distribute all messages according to practice communication standards.

Requirements

What you’ll need

Customer service experience

Benefits

Comp & perks

Comprehensive benefits package