Patient Services Representative – BMC Physical Therapy

Carle Health

Patient Services Representative at Carle Health coordinating clinic preparation and managing patient interactions. Responsible for check-ins, charge postings, and patient scheduling.

Posted 7/20/2026full-timeNormal • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient management processes, including appointment scheduling, charge posting, and insurance coverage rules. Effectively communicates and coordinates patient care requests while managing clinic operations.

Highest-signal resume keywords

Patient Appointment SchedulingCharge PostingInsurance Coverage RulesTelephone System ProficiencyCash Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient IdentificationCheck In/OutBasic Computer SkillsGeneral Office Equipment

Soft Skills

Effective CommunicationTimely Reporting

Certifications & Qualifications

Associate's Degree

Industry Keywords

Patient Care RequestsIn-Basket ActivitiesReferralsWork Queue Activity

About the role

Key responsibilities & impact

coordinates and participates in a variety of duties associated with daily clinic preparation process
patient identification, check in/out, charge posting, cash management, patient appointment scheduling
competent in telephone system, take and deliver messages
report medical information accurately and timely
manage incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls
proficient with insurance coverage rules

Requirements

What you’ll need

Associate's Degree: Related Field
Basic computer skills
General office equipment

Benefits

Comp & perks

comprehensive benefits package