Intake and Outreach Manager
Caring for Others LLC - In-Home Care
Intake and Outreach Manager
Caring for Others LLC - In-Home Care
full-time
Posted on:
Origin: • 🇺🇸 United States • Oregon
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the outward face of the branch, spearheading sales, creating partnerships, and networking
- Grow business by expanding existing markets and developing a robust pipeline of referral partners
- Lead business expansion efforts with focus on healthy payor mix and diversification
- Travel regularly for relationship management to build trust with community referral sources and expand Company reach
- Serve as an ambassador, networking with referral sources including case managers, social workers, nursing facilities, VA case managers, discharge planners, hospice administrators, physicians, insurance brokers, attorneys, etc.
- Network with community engagement organizations and brokerage agencies
- Document, monitor, analyze, track, update, and report on generation of new revenue sources using CRM
- Intake new Clients during the initial in-home consultation and onboard new Clients with outstanding customer service and careful documentation
- Secure Client Services Authorizations and track expirations to ensure billed hours are collectable
- Develop robust and comprehensive Care/Service Plans customized to each Client according to needs and authorized services
- Manage relationships with Prospect and Current Clients and their families
- Maximize profitability and growth while adhering to Oregon Administrative Rules, Federal, and State laws
- Travel and relationship management as required for business development and referral cultivation
Requirements
- Ability to take initiative and work independently
- Display a results-driven, goal-oriented approach
- Thrive working in a fast-paced, growth-oriented, deadline-driven team environment
- Cherish innovation and value streamlined process and efficiency
- Possess intuitive, strategic, and organized project management skills
- Outstanding attention to detail, ability to maintain accurate records, documentation, organizational, and planning skills
- Excel at time management and prioritizing multiple tasks in a fast-paced environment
- Exuberantly positive approach with no room for excuses
- Solution-oriented, positive change agent with cultural contribution
- Demonstrated sense of warmth, welcome, and professionalism
- Commitment to excellence and strong commitment to compliance
- Penchant for accuracy, attention to detail and organization
- Experience handling highly confidential and sensitive information and/or knowledge of best practices for handling PHI as governed by HIPAA
- Mature interpersonal, discretion, and judgment skills
- Ability to articulate orally and in writing with respect, clarity, and consistency
- Excellent written and oral communication and fluency in English
- Proven ability to work both independently and integrally as a part of a team
- Proficient in Microsoft Suite (Word, Excel, Sharepoint, Outlook)
- Proficient with technology, software, and electronic devices
- At least 3 years of Client-focused sales, account management, or healthcare experience
- Experience working with a CRM or lead tracking database
- Prefer bachelors or Masters in Business, Management, or Economics
