Intake and Outreach Manager
Caring for Others LLC - In-Home Care
Intake and Outreach Manager
Caring for Others LLC - In-Home Care
full-time
Posted on:
Origin: • 🇺🇸 United States • Oregon
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Spearhead branch sales, business development, and networking as the outward face of the branch
- Grow business by expanding existing markets and developing a robust pipeline of referral partners
- Lead business expansion efforts focused on a healthy payor mix and diversification
- Travel regularly for relationship management to build trust with community referral sources
- Serve as an ambassador for the Company and network with referral sources including APD Case Managers, Social Workers, Nursing Facilities, VA Case Managers, Hospital Discharge Planners, Hospice Administrators, Urgent/Emergency Care Physicians, Insurance Brokers, and Attorneys
- Network with community engagement organizations and brokerage agencies
- Document, monitor, analyze, track, update, and report on the generation of new revenue sources using CRM
- Intake new clients during the initial in-home consultation and onboard new clients with outstanding customer service and documentation
- Secure Client Services Authorizations and track expirations to ensure billed hours are collectable
- Develop robust and comprehensive Care/Service Plans customized to each client according to needs, preferences, and payor scope of authorized services
- Manage relationships with prospective and current clients and their families
- Maximize profitability and growth while adhering to Oregon Administrative Rules, Federal, and State laws
Requirements
- Ability to take initiative and work independently
- Results-driven, goal-oriented approach
- Thrive in a fast-paced, growth-oriented, deadline-driven team environment
- Cherish innovation and value streamlined process and efficiency
- Intuitive, strategic, and organized project management skills
- Outstanding attention to detail and ability to maintain accurate records, documentation, and planning
- Excellent time management and ability to handle multiple tasks and prioritize
- Exuberantly positive, solution-oriented, and culturally aligned with company mission
- Demonstrated warmth, professionalism, commitment to excellence, and strong commitment to compliance
- Experience handling highly confidential and sensitive information and/or knowledge of HIPAA best practices
- Mature interpersonal, discretion, and judgment skills
- Ability to articulate orally and in writing; excellent written and oral communication and fluency in English
- Proven ability to work independently and as part of a team
- Proficient in Microsoft Suite (Word, Excel, SharePoint, Outlook) and general technology/software proficiency
- At least 3 years of client-focused sales, account management, or healthcare experience
- Experience working with a CRM or lead tracking database
- Prefer bachelors or Masters in Business, Management, or Economics
