Customer Success Coordinator
DocGo
Community Patient Outreach Specialist
Synapticure Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $40,000 - $43,000 per year
Job Level
JuniorMid-Level
About the role
- Conduct field-based outreach, including home visits and doorknocking, to engage patients and explain available services
- Make outbound calls to prospective and current patients, effectively communicating the benefits of Synapticure’s programs and addressing questions
- Build and maintain relationships with physician offices and healthcare providers to facilitate referrals and improve care coordination
- Educate patients and caregivers about program benefits, addressing concerns with empathy and clarity
- Identify and address barriers to patient engagement, developing creative solutions to encourage enrollment and participation
- Maintain accurate, timely documentation of outreach activities, patient interactions, and outcomes in designated systems
- Collaborate with internal teams, including care coordination and clinical staff, to ensure seamless patient support
- Adhere to HIPAA and company policies to protect patient privacy and data security
- Participate in team meetings, trainings, and continuous improvement initiatives
- Represent Synapticure in the community, visiting patient homes and physician offices to increase enrollment and retention in services
Requirements
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in healthcare administration, social work, marketing, or related field preferred
- Minimum 2 years of experience in patient engagement, community outreach, sales, or a related healthcare role
- Proven experience conducting both in-person and telephone-based patient outreach
- Ability to work independently in a field-based role, managing your own schedule and territory
- Exceptional interpersonal and communication skills with the ability to quickly build rapport with diverse populations
- Empathetic listener with a patient-centered approach to engagement
- Strong organizational skills and attention to detail for accurate documentation
- Resourceful problem-solver, adaptable to varying patient needs and situations
- Proficiency with CRM systems, EHR platforms, or other patient management software
- Flexibility to work evenings or weekends as needed to accommodate patient availability
- Active, valid driver’s license, current registration, insurance, and ability to drive up to five days per week in the service area
- Knowledge of healthcare systems, patient rights, and HIPAA regulations
- Bilingual proficiency (Spanish strongly preferred)
- Experience with risk adjustment or managed care populations (preferred)
- Familiarity with local community resources and healthcare networks (preferred)
