Synapticure Inc.

Account Manager

• Build and manage strong relationships with provider partners, practice managers, and clinical leadership across assigned territories
• Serve as Synapticure’s relationship owner, ensuring ongoing satisfaction and sustained adoption of programs
• Conduct virtual and in-person meetings to communicate Synapticure’s mission, capabilities, and impact
• Identify provider needs and use a consultative approach to deliver tailored solutions that improve workflow and patient experience
• Track and report provider engagement activities, progress toward goals, and insights gathered from the field
• Coordinate with internal teams (Clinical Operations, Implementation, and Product) to resolve issues and improve program delivery
• Support new program rollouts through remote and in-person training sessions, onboarding, and troubleshooting
• Execute strategic outreach campaigns, including limited door-to-door provider engagement when introducing new markets or services
• Collaborate with leadership to develop growth plans and identify new opportunities for partnership
• Represent Synapticure at regional meetings and healthcare networking events as needed
• In person outreach to members

Provider Relations Manager – Account Manager

Community Manager

• Conduct field-based outreach, including home visits and doorknocking, to engage patients and explain available services
• Make outbound calls to prospective and current patients, effectively communicating the benefits of Synapticure’s programs and addressing questions
• Build and maintain relationships with physician offices and healthcare providers to facilitate referrals and improve care coordination
• Educate patients and caregivers about program benefits, addressing concerns with empathy and clarity
• Identify and address barriers to patient engagement, developing creative solutions to encourage enrollment and participation
• Maintain accurate, timely documentation of outreach activities, patient interactions, and outcomes in designated systems
• Collaborate with internal teams, including care coordination and clinical staff, to ensure seamless patient support
• Adhere to HIPAA and company policies to protect patient privacy and data security
• Participate in team meetings, trainings, and continuous improvement initiatives
• Represent Synapticure in the community, visiting patient homes and physician offices to increase enrollment and retention in services

Provider Relations Manager – Account Manager

Community Patient Outreach Specialist