Synapticure Inc.

Customer Success Manager

• About Synapticure: As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform.
• Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s, and ALS.
• The Role: Synapticure is seeking a Director of Partner Success to lead the long-term success and growth of our strategic partnerships with ACOs, health plans, health systems, and community health organizations. Reporting to the Head of Growth, this role is the day-to-day owner of partner performance, satisfaction, and relationship health.
• You will work across executive, clinical, operational, and technical stakeholders to ensure partnerships achieve or exceed shared goals.
• The ideal candidate is customer-obsessed, thrives in a cross-functional environment, and is motivated by the challenge of solving complex problems that improve care for patients and caregivers.
• You will own ongoing performance management, lead business reviews, drive patient engagement initiatives, and identify opportunities for expansion within existing partnerships.
• This role requires a proven ability to influence at all organizational levels, navigate complex health system environments, and coordinate distributed teams across in-person and virtual settings.

Director, Partner Success

Recruitment

• Own and execute the end-to-end recruiting process for General & Administrative, Technology, and Operations roles, from role kickoff to signed offer.
• Develop and execute creative sourcing strategies to identify and engage top-tier passive talent, utilizing LinkedIn, specialized networks, and direct outreach to build robust pipelines.
• Serve as a brand ambassador, ensuring every candidate interaction reflects Synapticure’s mission and values, regardless of the hiring outcome.
• Screen and qualify candidates effectively, assessing not just technical fit but also alignment with our startup culture and mission.
• Partner closely with Hiring Managers to define role requirements, draft compelling job descriptions, and calibrate candidate profiles in real-time.
• Drive hiring velocity by managing scheduling, feedback loops, and offer negotiations with autonomy and speed.
• Provide regular updates and data-driven insights to leadership regarding pipeline health, market trends, and time-to-fill metrics.
• Manage and maintain the Applicant Tracking System (ATS) to ensure data integrity, accurate reporting, and a streamlined workflow.
• Identify opportunities to improve the recruiting process, from interview scoring to automated candidate communication, ensuring efficiency as the organization scales.
• Collaborate with the People team to ensure a smooth transition from "Candidate" to "Employee" during the onboarding process.

Director, Partner Success

Talent Acquisition Partner