Caring for Others LLC - In-Home Care

Manager

• Spearhead branch sales, business development, and networking as the outward face of the branch
• Grow business by expanding existing markets and developing a robust pipeline of referral partners
• Lead business expansion efforts focused on a healthy payor mix and diversification
• Travel regularly for relationship management to build trust with community referral sources
• Serve as an ambassador for the Company and network with referral sources including APD Case Managers, Social Workers, Nursing Facilities, VA Case Managers, Hospital Discharge Planners, Hospice Administrators, Urgent/Emergency Care Physicians, Insurance Brokers, and Attorneys
• Network with community engagement organizations and brokerage agencies
• Document, monitor, analyze, track, update, and report on the generation of new revenue sources using CRM
• Intake new clients during the initial in-home consultation and onboard new clients with outstanding customer service and documentation
• Secure Client Services Authorizations and track expirations to ensure billed hours are collectable
• Develop robust and comprehensive Care/Service Plans customized to each client according to needs, preferences, and payor scope of authorized services
• Manage relationships with prospective and current clients and their families
• Maximize profitability and growth while adhering to Oregon Administrative Rules, Federal, and State laws

Intake and Outreach Manager

Operations

• Provide proactive, responsive, and concise communication through project management platforms and departmental deliverables
• Strategically develop and scale the operations department, implementing structure, people, and systems to improve efficiency, profitability, and compliance
• Analyze market trends, competition, and industry developments to identify opportunities and risks
• Partner cross-departmentally to develop and manage budgets, forecasts, contracts, and financial plans
• Develop, cultivate, and ensure a high-performance culture that optimizes production, enhances performance, ensures operational continuity, and drives profitability
• Oversee day-to-day operations for multi-site branches, ensuring efficiency, productivity, and adherence to company standards
• Travel regionally and frequently to motivate teams, manage performance, ensure quality outcomes, maintain compliance, and provide branch oversight; travel to fill vacant roles as needed
• Monitor and maintain organizational culture, safeguarding positive elements and addressing issues that hinder progress
• Ensure processes are standardized to drive consistent revenue generation, legal compliance, and operational efficiency across the organization
• Ensure branches have the right personnel and create staffing plans to ensure operational continuity at all times

Regional Director of Operations

Billing Specialist

• Manage and conduct data entry for all payer type billings for services
• Weekly billing of multiple payer groups and entities
• Enter, process, and track Client service authorizations
• Prepare, print and mail invoices weekly
• Support month-end and year-end close by ensuring all billing is done timely per Company guidelines and specific deadlines
• Coordinate with the proper team member concerning denials in order to promptly remedy and/or reprocess
• Performs other duties as assigned by Supervisor

• Serve as the outward face of the branch, spearheading sales, creating partnerships, and networking
• Grow business by expanding existing markets and developing a robust pipeline of referral partners
• Lead business expansion efforts with focus on healthy payor mix and diversification
• Travel regularly for relationship management to build trust with community referral sources and expand Company reach
• Serve as an ambassador, networking with referral sources including case managers, social workers, nursing facilities, VA case managers, discharge planners, hospice administrators, physicians, insurance brokers, attorneys, etc.
• Network with community engagement organizations and brokerage agencies
• Document, monitor, analyze, track, update, and report on generation of new revenue sources using CRM
• Intake new Clients during the initial in-home consultation and onboard new Clients with outstanding customer service and careful documentation
• Secure Client Services Authorizations and track expirations to ensure billed hours are collectable
• Develop robust and comprehensive Care/Service Plans customized to each Client according to needs and authorized services
• Manage relationships with Prospect and Current Clients and their families
• Maximize profitability and growth while adhering to Oregon Administrative Rules, Federal, and State laws
• Travel and relationship management as required for business development and referral cultivation

• Serve as point of contact and liaison between Clients and Case Managers, ensuring positive Client outcomes and optimization of services
• Lead and conduct quality assurance internal evaluations to assess and enhance caliber of services provided, maximize use of resources, and ensure regional branches operate at peak performance
• Identify challenges and propose solutions
• Create high Client retention rates and ensure lingering deficiencies are timely rectified
• Ensure operational continuity and stability amidst change
• Direct and troubleshoot operational questions and manage centralized communication/questions board
• Lead weekly office meetings
• Serve as on site support and guidance for licensing surveys and prepare branches for licensing surveys
• Provide industry knowledge and attend industry conferences, providing insights and recommendations
• Ensure compliance with company policies and comprehensive licensing rules and regulations
• Review operations processes for compliance, standardization, and efficiencies and make recommendations
• Provide training on new policies and processes and oversee implementation and standardization across operating entities

Intake and Outreach Manager

Regional Director of Operations

Billing Specialist

Intake and Outreach Manager

Operations Manager