Billing Specialist
OpenLoop
Operations Manager
Caring for Others LLC - In-Home Care
full-time
Posted on:
Origin: • 🇺🇸 United States • Oregon
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as point of contact and liaison between Clients and Case Managers, ensuring positive Client outcomes and optimization of services
- Lead and conduct quality assurance internal evaluations to assess and enhance caliber of services provided, maximize use of resources, and ensure regional branches operate at peak performance
- Identify challenges and propose solutions
- Create high Client retention rates and ensure lingering deficiencies are timely rectified
- Ensure operational continuity and stability amidst change
- Direct and troubleshoot operational questions and manage centralized communication/questions board
- Lead weekly office meetings
- Serve as on site support and guidance for licensing surveys and prepare branches for licensing surveys
- Provide industry knowledge and attend industry conferences, providing insights and recommendations
- Ensure compliance with company policies and comprehensive licensing rules and regulations
- Review operations processes for compliance, standardization, and efficiencies and make recommendations
- Provide training on new policies and processes and oversee implementation and standardization across operating entities
Requirements
- Ability to take initiative and work independently
- Results-driven, goal-oriented approach
- Thrive in a fast-paced, growth-oriented, deadline-driven team environment
- Value for streamlined process and efficiency
- Intuitive, strategic, and organized project management skills
- Outstanding attention to detail, ability to maintain accurate records, project management, documentation, organizational, and planning skills
- Excellent time management and ability to handle multiple tasks and prioritize
- Exuberantly positive approach with no room for excuses
- Solution-oriented, positive change agent
- Demonstrated sense of warmth, welcome, and professionalism
- Commitment to excellence and strong commitment to compliance
- Experience handling highly confidential and sensitive information and/or knowledge of HIPAA best practices
- Mature interpersonal, discretion, and judgment skills
- Ability to articulate orally and in writing with respect, clarity, and consistency; Excellent written and oral communication and fluency in English
- Proven ability to work independently and as part of a team
- Proficient in Microsoft Suite (Word, Excel, Sharepoint, Outlook)
- Proficient with technology, software, and electronic devices
- At least 3-5 years of management level experience in home care operations, assisted living, nursing home, facility, in home care, disability care, or other senior living industry
- Prefer multi site experience
- Bachelor’s or Master's degree in operations, management, or similar
