VP, Compliance
Sezzle
Collections Specialist
State Collection Service, Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Making outbound and taking inbound calls to collect payment for medical and non-medical accounts
- Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity
- Utilize negotiating and customer service skills to achieve positive results
- Adhere to all FDCPA, FCRA, HIPPA and other applicable laws
- Enter and update data on company and/or client systems
- Work in a fast-paced, deadline-oriented environment
- Work cooperatively within a team-based environment
- Training with camera on and follow supervisor/team camera policies
Requirements
- 1+ years’ experience working in a Collections, Call Center or Customer Service function where contact with the public was a part of daily duties
- Ability to enter and update data on company and/or client systems in an accurate, timely manner
- Ability to work successfully in a fast-paced, deadline-oriented environment
- Strong organization skills. The ability to work on multiple tasks simultaneously
- Focus upon customer service and deliverables
- Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
- Ability to work successfully and cooperatively within a team-based environment
- Adhere to all FDCPA, FCRA, HIPPA and other applicable laws
- Internet: Broadband connection (No DSL, or Dial Up); Hard wired connection required (no Wi-Fi, Wi-Fi hotspots); Minimum Speed Results: 40 mbps download, 5 mbps upload
- Camera required to remain on from start of training through end of each scheduled shift
