Associate Manager, Care Coordination
Tia
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $54,500 - $78,000 per year
About the role
- Lead a multi-level team of Care Coordinators ensuring exceptional member interactions and high-quality service delivery.
- Maintain operational excellence, support team development, and ensure processes are optimized for scale and quality.
- Serve as the final escalation point for member issues beyond Level 3 expertise, balancing member needs with operational constraints.
- Partner with leadership and Level 3s to identify and address systemic workflow issues, ensuring consistent escalation paths and high-quality outcomes.
- Represent Care Coordination in cross-functional brainstorms and operational improvement projects.
Requirements
- Bachelor's degree in Healthcare Administration, Business Management, or related field preferred.
- Minimum of 3 years of experience in healthcare operations, care coordination, or contact center management within a membership-based healthcare setting.
- Strong understanding of healthcare processes, medical terminology, and member engagement in a healthcare context.
- Proficiency in using contact center software, member relationship management (CRM) systems, and Google Workspace.
- Adherence to strict confidentiality standards and understanding of healthcare data privacy regulations, such as HIPAA.
- Excellent problem-solving skills and the ability to remain composed in high-pressure situations.
Benefits
- Pay equity and pay transparency
- Performance-based bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
healthcare operationscare coordinationcontact center managementmedical terminologymember engagementproblem-solving
Soft Skills
leadershipteam developmentoperational excellencecomposure under pressure
Certifications
Bachelor's degree in Healthcare AdministrationBachelor's degree in Business Management