Manager

• Lead a multi-level team of Care Coordinators ensuring exceptional member interactions and high-quality service delivery.
• Maintain operational excellence, support team development, and ensure processes are optimized for scale and quality.
• Serve as the final escalation point for member issues beyond Level 3 expertise, balancing member needs with operational constraints.
• Partner with leadership and Level 3s to identify and address systemic workflow issues, ensuring consistent escalation paths and high-quality outcomes.
• Represent Care Coordination in cross-functional brainstorms and operational improvement projects.

Associate Manager, Care Coordination

Clinical Operations

• Provide operational leadership to Tia’s RN team - partnering with the current RN associate manager + clinical leads to ensure consistent, high-quality and scalable clinical practice aligned with Tia’s standards, protocols, and regulatory requirements. You will define the processes, systems and pathways to drive predictable outcomes for the RN org and other clinical operational projects and initiatives.
• Ensure staffing level, scheduling coverage, and workflow execution meet clinical and operational KPI's.
• Develop and implement scalable onboarding, training and ongoing competency programs for Tia’s RN function
• Develop and implement operational plans that scale RN functions, improve throughput, and enhance patient/provider experiences. Drive appropriate standardization to achieve results
• Identify key metrics and implement dashboards to monitor clinical performance, quality, utilization, and operational efficiency.
• Facilitate RN workflows, develop SOPs, and monitor performance
• Monitor operational and quality dashboards and queue performance; identify trends and implement process improvements.
• Build a culture of high ownership and high accountability through clear role design, outcomes and metrics
• Partner with cross-functional stakeholders (Product, Care Coordination, Clinical Care Delivery, etc) to integrate clinical operations with company goals.
• Lead QI initiatives as appropriate across the care delivery + operations org that support Tia’s goals. This may include leading root cause analyses of clinical processes and implementing improvement plans to ensure scalable high quality care.
• This is a player coach role where a small portion of your time will be spent delivering high quality asynchronous nursing care to Tia’s patients as necessary to understand workflows and support the RN team
• Compliance with all applicable laws and regulations
• Other duties as assigned

Clinical Operations Manager, RN

Financial Planning and Analysis

• Build and iterate on complex financial models that support our expansion.
• Write SQL queries to pull raw data, ensuring our financial projections are grounded in real-time operational reality.
• Prepare and deliver high-quality quantitative and presentation materials to support ongoing strategic analyses.
• Work closely with Operations, Marketing, and Clinical leadership to provide data-driven insights.
• Monitor business performance against targets and identify the "why" behind the numbers.
• Help refine and automate our financial reporting and data workflows.

Senior Analyst, Strategic Finance

Business Operations

• Manage reporting structures to serve as sources of truth for metric reporting across the business, while developing frameworks to evaluate company performance
• Own strategic analysis that can be leveraged by leadership to determine Tia’s roadmap for business planning
• Partner with Tia’s Data & Analytics team members to streamline our data reporting processes and bring together internal and external data sources
• Serve as a trusted partner for leadership stakeholders and provide strategic insight to drive their business area
• Drive core performance management meetings with a highly cross-functional and dynamic group of stakeholders
• Create financial and operational models and run scenario analysis for key business decisions
• Play a key role in defining Tia’s business priorities and strategy quarter over quarter
• Become an expert on all of Tia’s key business metrics to proactively identify opportunities for analytical insights and operational improvement

Associate Manager, Care Coordination

Clinical Operations Manager, RN

Senior Analyst, Strategic Finance

Senior Manager, Business Operations and Strategy