Executive Assistant

• Evaluate, counsel, treat, and manage patients through telehealth across areas such as contraceptive counseling, menopause assessment, fertility assessment, and STI consultation
• Recognize and address related medical, behavioral health, and preventive care needs
• Partner with other healthcare providers for seamless continuity of care

Nurse Practitioner / Physician Assistant – Virtual

Billing Specialist

• Handle inbound billing calls, escalations, and urgent member requests with professionalism, empathy, and accuracy.
• Research and resolve billing concerns related to insurance denials, payment discrepancies, patient balances, and other complex billing questions.
• Partner with Revenue Cycle Management SMEs, Billing Success Coordinators, and billing support teams to resolve nuanced cases and ensure smooth handoffs.
• Accurately document calls, cases, actions, and follow-up steps in accordance with HIPAA and internal compliance standards.
• Follow escalation protocols and ensure cases are fully resolved, clearly communicated, or routed to the appropriate team.
• Provide clear, compassionate communication that helps members understand their options and feel supported throughout the billing resolution process.
• Identify recurring billing issues, workflow gaps, or member pain points and share insights that help improve the billing experience.

Billing Care Coordinator

People Operations

• Own and improve core People Operations processes across HRIS, payroll, benefits, compliance, reporting, and employee lifecycle workflows
• Lead the strategy, configuration, and optimization of ADP Workforce Now as Tia’s system of record
• Oversee accurate and timely payroll for a multi-state, multi-entity workforce
• Manage benefits administration, open enrollment, vendor partnerships, audits, and compliance requirements
• Maintain accurate people data, reporting, dashboards, and operational insights
• Support compensation operations, bonus calculations, and equity administration in Carta
• Identify process gaps and build cleaner, more scalable ways of working
• Partner with Finance, Legal, People Business Partners, and leaders to support operational rigor and employee experience
• Manage and develop a People Ops team member, setting a high bar for ownership, accuracy, and follow-through

Senior Manager, People Operations

Clinical Operations

• Provide operational leadership for Tia’s RN function, partnering with clinical leads to ensure consistent, high-quality nursing practice across Tia’s virtual and in-person care model.
• Build and improve clinical workflows, SOPs, onboarding processes, training programs, and competency structures that support scalable RN team performance.
• Monitor staffing, scheduling coverage, queue performance, utilization, quality, and operational metrics to identify trends, resolve gaps, and improve execution.
• Support clinical quality, patient safety, regulatory compliance, and continuous improvement across RN and clinical operations workflows.
• Partner with Product, Care Coordination, Clinical Care Delivery, and Operations teams to align clinical workflows with broader company goals and care delivery needs.
• Create clear role expectations, operating rhythms, metrics, and feedback loops that support a high-ownership, high-accountability RN team.
• Spend a portion of time delivering asynchronous nursing care as needed to stay close to workflows, understand team needs, and support patient care.

Nurse Practitioner / Physician Assistant – Virtual

Billing Care Coordinator

Senior Manager, People Operations

Senior Clinical Operations Manager, RN