Director

• Own the strategic roadmap, design, and continuous iteration of Tia’s care offerings, driving significant enhancements in member retention, satisfaction, and utilization.
• Your leadership will be crucial in translating overarching business strategy into actionable care strategy, directing the development of user-centric care solutions.
• Define and own the strategic vision and roadmap for Tia's care offerings, ensuring alignment with overall company mission, business goals, and market dynamics.
• Drive the vitality of the care portfolio by owning demand generation and utilization; translate clinical & care value into measurable growth across revenue targets and member loyalty (NPS).
• Deeply understand the market and competitive landscape, leveraging insights to inform strategic decisions and identify new areas for innovation.
• Lead the end-to-end lifecycle of care products, from initial concept and design through launch, performance evaluation, and continuous iteration.

Director, Care Strategy – Innovation

Operations

• Lead day-to-day and long-term operations across all clinics, markets, and care modalities to achieve volume, access, quality, and EBITDA goals.
• Rapidly translate strategic direction into operational reality — including scheduling models, visit templates, staff allocation, workflows, and performance expectations.
• Own critical operational mandates (e.g., build the design and system Tia needs to hit appointments completed per day targets) and drive end-to-end implementation across markets, clinicians, systems, and workflows.
• Build scalable operating models that improve access, efficiency, and margin without compromising patient experience.
• Drive execution on cross-functional initiatives tied to revenue, cost, quality, and patient experience – ensuring every team knows their targets and delivers on time.

Director, Care Strategy – Innovation

VP, Operations