Senior Clinical Operations Manager, RN

Tia

Clinical Operations Senior Manager, RN leading Tia's nursing and clinical operations functions. Focused on workflow improvement, data-driven performance, and scalable operations for quality patient care.

Posted 5/26/2026full-timeRemote • California, New York • 🇺🇸 United StatesSenior💰 $115,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Provide operational leadership for Tia’s RN function, partnering with clinical leads to ensure consistent, high-quality nursing practice across Tia’s virtual and in-person care model.
Build and improve clinical workflows, SOPs, onboarding processes, training programs, and competency structures that support scalable RN team performance.
Monitor staffing, scheduling coverage, queue performance, utilization, quality, and operational metrics to identify trends, resolve gaps, and improve execution.
Support clinical quality, patient safety, regulatory compliance, and continuous improvement across RN and clinical operations workflows.
Partner with Product, Care Coordination, Clinical Care Delivery, and Operations teams to align clinical workflows with broader company goals and care delivery needs.
Create clear role expectations, operating rhythms, metrics, and feedback loops that support a high-ownership, high-accountability RN team.
Spend a portion of time delivering asynchronous nursing care as needed to stay close to workflows, understand team needs, and support patient care.

Requirements

What you’ll need

Active, unrestricted RN license in California or New York required, with ability and willingness to obtain additional state licenses as needed. Licensure in both CA and NY, or in additional Tia markets such as AZ, is strongly preferred.
5+ years of nursing experience, including experience in clinical operations, team leadership, workflow improvement, training, quality, or performance management.
Experience supporting or leading RN, MA, care coordination, virtual care, ambulatory care, or similar clinical teams.
Strong ability to build and improve clinical workflows, SOPs, onboarding processes, training materials, competency structures, and performance management tools.
Working knowledge of clinical quality, patient safety, regulatory requirements, documentation standards, and healthcare compliance expectations.
Comfort using dashboards, metrics, and operational data to identify trends, solve problems, improve execution, and support team accountability.
Strong cross-functional communication skills, with the ability to partner across clinical, operations, product, care delivery, and support teams.
A hands-on, accountable leadership style and a desire to build structure in a fast-moving, mission-driven environment.

Benefits

Comp & perks

Performance-based bonus
Medical, dental, and vision benefits effective day one
Paid time off, sick leave, and holidays
State license and relevant board certification reimbursement
Complimentary access to educational tools such as UpToDate
Internal educational resources and monthly clinical training opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

nursing experienceclinical operationsworkflow improvementtrainingquality managementperformance managementclinical workflowsSOPspatient safetyregulatory compliance

Soft Skills

operational leadershipcross-functional communicationteam leadershipproblem-solvingaccountabilityhigh-ownershipadaptabilitycollaborationfeedback loopsstructure building

Certifications

RN licenseCalifornia RN licenseNew York RN license