Billing Care Coordinator

Tia

Billing Care Coordinator at Tia supporting members with complex billing inquiries and ensuring accurate resolution. Collaborating with teams for efficient billing issue management and member satisfaction.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $19 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in billing support and revenue cycle management, with a strong focus on accurate documentation, effective communication, and problem resolution. Proficient in handling sensitive conversations and identifying opportunities for process improvement.

Highest-signal resume keywords

Billing Support ExperienceRevenue Cycle ManagementClear Communication SkillsAttention to DetailProblem Resolution

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Billing SystemsDocumentationResearch SkillsWorkflow ManagementCase Management

Soft Skills

EmpathyProfessionalismCompassionate Communication

Tools & Technologies

Ticketing ToolsPhone SystemsGoogle Workspace

Industry Keywords

HIPAA ComplianceInsurance DenialsPayment DiscrepanciesPatient BalancesMember Services

About the role

Key responsibilities & impact

Handle inbound billing calls, escalations, and urgent member requests with professionalism, empathy, and accuracy.
Research and resolve billing concerns related to insurance denials, payment discrepancies, patient balances, and other complex billing questions.
Partner with Revenue Cycle Management SMEs, Billing Success Coordinators, and billing support teams to resolve nuanced cases and ensure smooth handoffs.
Accurately document calls, cases, actions, and follow-up steps in accordance with HIPAA and internal compliance standards.
Follow escalation protocols and ensure cases are fully resolved, clearly communicated, or routed to the appropriate team.
Provide clear, compassionate communication that helps members understand their options and feel supported throughout the billing resolution process.
Identify recurring billing issues, workflow gaps, or member pain points and share insights that help improve the billing experience.

Requirements

What you’ll need

1+ year of experience in billing support, revenue cycle, patient/member services, customer support, or another high-touch service role
Comfort handling live phone interactions, escalations, and sensitive conversations with empathy and professionalism
Strong attention to detail, documentation habits, and follow-through
Ability to research issues, follow defined workflows, and manage cases through resolution
Clear written and verbal communication skills
Comfort using billing systems, ticketing tools, phone systems, Google Workspace, or similar technology
Ability to work full-time weekday hours
Authorized to work in the United States

Benefits

Comp & perks

You are also eligible for benefits in accordance with Tia’s benefit plans and eligibility requirements.