Careers at Crown

Account Manager

• Responsible for maximizing the sale of lift trucks, Crown Insite products, and warehouse products within a specified territory to meet sales objectives.
• Develop existing accounts and seek new business.
• Analyze opportunities, identify key personnel, and develop strong business relationships.
• Consult and problem solve to enhance the Company’s position in existing and target accounts.
• Develop a territory management plan to maximize time with customers.
• Develop sales strategies, proposals, and forecasts.
• Develop and conduct product demonstrations and sales presentations.
• Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information.
• Participate in initial and ongoing training programs both locally and at the New Bremen, Ohio corporate headquarters.

Account Representative

Account Executive

• This business-to-business sales position is responsible for the sale of contract maintenance programs for material handling equipment and catalog parts sales.
• Pursue new business and develop key existing accounts in an assigned territory.
• Analyze opportunities, identify key personnel, and develop strong business relationships via cold calls, presentations, and following up on leads for new business.
• Develop sales strategies, proposals, and forecasts.
• Develop and conduct product demonstrations and sales presentations.
• Prepare quotations, cost reports, performance reports and customer correspondence.
• Develop a territory management plan to maximize time with customers in order to seek new business and enhance customer retention by monitoring customer satisfaction.
• Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information.
• Discuss sales activities with management.

Aftermarket Sales Representative

Field Engineer

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks
• Perform all assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job

Field Service Technician

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks.
• Perform all assigned planned maintenance on customer lift trucks.
• Maintain a service van and its inventory.
• Process paperwork after completion of each job.

• Responsible for the sale of contract maintenance programs for material handling equipment and catalog parts sales
• Pursue new business and develop key existing accounts in assigned territory
• Analyze opportunities, identify key personnel, and develop strong business relationships via cold calls, presentations, and following up on leads for new business
• Develop sales strategies, proposals, and forecasts
• Develop and conduct product demonstrations and sales presentations
• Prepare quotations, cost reports, performance reports and customer correspondence
• Develop a territory management plan to maximize time with customers in order to seek new business and enhance customer retention by monitoring customer satisfaction
• Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information
• Discuss sales activities with management

Aftermarket Sales Representative – Business to Business Sales (B2B)

Content Writer

• Create, develop, write, edit, and repurpose content to create search-optimized content for virtually any marketing project including domestic and international brochures, customer case studies, product collateral, byline articles, blogs, e-books and crown.com.
• Create content for and manage company Blog, creating an annual content calendar to support the posting schedule.
• Provide product and Company information to trade publications editors and writers.
• In conjunction with other content development personnel, develop and utilize a content management database to efficiently generate content with consistent voice and tone.
• Work cross-functionally with subject matter experts, Marketing Project Specialists, and diverse internal and external teams in the content development process.
• Collaborate with teams to determine copy direction of marketing and advertising programs.
• Develop and manage working relationships with various media and agencies the Company utilizes in deploying its content and media strategy.
• Collaborate with the Marketing digital team on search engine optimization (SEO) initiatives, implementing keyword and content strategies to enhance organic search performance.
• Manage Company’s editorial and news release calendars.
• Coordinate media interviews with Company spokespersons and subject matter experts.
• Manage Company’s online newsroom and provide backup support for maintenance of Company blog.
• Proofread and edit content produced by the Marketing Departments, including collateral, publications, letters, web copy and various product marketing projects.
• Monitor performance to determine engagement level by topic and inform future content development strategy.
• Provide recommendations for integration of blog content with crown.com and other marketing campaigns and programs.

Senior Communications Writer

• Responsible for maximizing the sale of dock and door equipment and parts & service for dock & door within a specified territory to meet sales objectives.
• Develop existing accounts & seek new business.
• Analyze opportunities, identify key personnel, & develop strong business relationships.
• Consult & problem solve to enhance the Company’s position in existing & target accounts.
• Develop a territory management plan to maximize time with customers.
• Develop sales strategies, proposals, & forecasts.
• Develop & conduct product demonstrations & sales presentations.
• Prepare quotations & customer correspondence.
• Utilize online resources to maintain accurate records of sales calls, customer files, & sales activity information.
• Discuss sales activities with Sales Manager.
• Participate in ongoing training programs and meetings to enhance product knowledge and sales skills. This may include traveling to Northern Kentucky branch.

Sales Account Representative – Dock and Door Equipment

Support Engineer

• Manage technical deployment and configuration of AET systems
• Provide hands-on installation and database setup
• Develop and implement custom integration code (e.g., Structured Query Language (SQL), C#, Python, Programmable Logic Controller (PLC) language) to interface vendor software with customer systems
• Design and build site-specific IT infrastructure and business logic on top of vendor platforms based on project definition and customer requirements
• Evaluate site conditions and system performance to ensure solutions are reliable and maintainable prior to production handoff
• Utilize software engineering principles to diagnose and resolve complex issues with customer system
• Analyze system bottlenecks by troubleshooting network issues or database performance
• Implement corrective actions and optimize performance
• Create Standard Operation Procedures (SOPs) for issue resolution and training
• Apply clear communication to guide after-service technicians or customers toward a solution
• Serve as the primary technical point of contact for assigned projects
• Translate customer requirements into actionable technical work plans and manage execution of plans
• Coordinate logistics for technical components and provide both on-site and remote assistance during critical system launches
• Use collaborative skills to interface between non-technical customers and internal engineering teams to ensure final deployed solution aligns with business requirements
• Design and implement improvements to support processes.

Software Support Engineer

• Sell select products in a geographical territory and/or assigned accounts.
• May work in a team approach and assist other sales positions with territory management and communication.
• Participate in corporate and local campaigns.
• Make sales calls to qualify prospects in person and over the telephone.
• Generate leads.
• Involvement in information gathering efforts and/or tracking and follow-up of leads and inquiries.
• Participate in training activities locally, in the field, and occasionally at the New Bremen, Ohio corporate headquarters.
• Collaborate with various departments within the branch.

Sales Representative – Business Development Representative, B2B

Customer Support

• Answer and process incoming parts calls from customers and service technicians
• Pull orders, receive and put up stock
• Order parts and develop relationships with Crown factory and outside vendors
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests
• Maintain direct contact with current and prospective customers
• Prepare customer quotes
• Process paperwork
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Parts Customer Care Representative

• Maximize the sale of lift trucks, Crown Insite products, and warehouse products
• Develop existing accounts and seek new business
• Analyze opportunities and develop strong business relationships
• Consult and problem solve to enhance the Company’s position in existing and target accounts
• Develop a territory management plan
• Conduct product demonstrations and sales presentations
• Utilize online resources to maintain accurate records of sales calls and activity

Sales

• Responsible for market shares for Crown and other key product lines, financial performance, day-to-day activities of each branch's territory sales function.
• Plan, conduct and participate in sales meetings.
• Design and implement sales strategies and programs.
• Coordinate activities among other managers ensuring proper communication.
• Review and approve sales related functions as required.
• Maintain direct contact with current and prospective Branch and National Accounts customers.
• Offer support and oversee activities of sales group.
• Assist staff in making customer calls.
• Assist in daily time, territory, and account management.
• Recruit, select, train develop and counsel direct reports.
• Prepare budget for branch manager.
• Review accounts receivables ensuring receipt of payment for the products provided.