Careers at Crown

Software Support Engineer

Careers at Crown

full-time

Posted on:

Location Type: Office

Location: New Bremen • Ohio • United States

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Tech Stack

Cyber SecurityLinuxPythonServiceNowSQL

About the role

  • Manage technical deployment and configuration of AET systems
  • Provide hands-on installation and database setup
  • Develop and implement custom integration code (e.g., Structured Query Language (SQL), C#, Python, Programmable Logic Controller (PLC) language) to interface vendor software with customer systems
  • Design and build site-specific IT infrastructure and business logic on top of vendor platforms based on project definition and customer requirements
  • Evaluate site conditions and system performance to ensure solutions are reliable and maintainable prior to production handoff
  • Utilize software engineering principles to diagnose and resolve complex issues with customer system
  • Analyze system bottlenecks by troubleshooting network issues or database performance
  • Implement corrective actions and optimize performance
  • Create Standard Operation Procedures (SOPs) for issue resolution and training
  • Apply clear communication to guide after-service technicians or customers toward a solution
  • Serve as the primary technical point of contact for assigned projects
  • Translate customer requirements into actionable technical work plans and manage execution of plans
  • Coordinate logistics for technical components and provide both on-site and remote assistance during critical system launches
  • Use collaborative skills to interface between non-technical customers and internal engineering teams to ensure final deployed solution aligns with business requirements
  • Design and implement improvements to support processes.

Requirements

  • Less than 2 years related experience
  • Bachelor's degree (Computer Science, Information Systems, Engineering)
  • Proficient in a programming/scripting language (e.g. C Sharp (C#), Python)
  • Familiar with Windows/Linux Server environments, networking basics, and Structured Query Language (SQL)
  • Certification in cybersecurity or networking
  • Exposure to AGV, Warehouse Management System (WMS), Programmable Logic Controller (PLC), or Manufacturing Execution System (MES) systems
  • Experience with ticketing systems (e.g. Jira, ServiceNow, SharePoint) and remote support tools
  • Familiar with source control (e.g. Git) and DevOps culture
  • Good written and verbal communication skills.
Benefits
  • Health/Dental/Vision/Prescription Drug Plan
  • Flexible Benefits Plan
  • 401K Retirement Savings Plan
  • Life and Disability Benefits
  • Paid Parental Leave
  • Paid Holidays
  • Paid Vacation
  • Tuition Reimbursement
  • and much more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLC#PythonProgrammable Logic Controller (PLC)network troubleshootingdatabase performance analysissoftware engineering principlescustom integration codesite-specific IT infrastructurebusiness logic design
Soft Skills
clear communicationcollaborative skillsissue resolutionproject managementcustomer requirements translationtechnical point of contacttraining developmentlogistics coordinationproblem-solvingteam interface
Certifications
cybersecurity certificationnetworking certification