Capital One

Account Manager

• Build and maintain strong client relationships, serving as the primary point of contact.
• Originate and pursue new business opportunities, acquiring new clients for the bank.
• Deliver a broad range of financial solutions, including credit, treasury management, deposit, and related banking services.
• Work closely with internal teams and product specialists to deliver integrated solutions to clients.
• Assess and mitigate financial, operational, legal, and reputational risks associated with client relationships.
• Establish a strong brand presence through industry networking and community involvement.
• Adhere to the strong Capital One culture and values and represent the firm with integrity in all situations.
• Demonstrate a strong understanding of financial, legal, operational, and reputational risks associated with commercial banking.
• Develop a strong professional network through active community engagement.

Director, Middle Market Commercial Bank Relationship Manager

Solutions Engineer

• Day to day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives
• Define, establish, and manage process controls
• Collect, analyze and measure process data for reporting to senior leadership and executives
• Resolve complex problems or transactions, interpreting against policies, guidelines or processes
• Maintain formal process documents and document processes and projects
• Collaborate on larger initiatives and represent department interests
• Coach and train junior PM levels on processes, performance targets and goals
• May deliver customer service and training to internal customers

Senior Associate, Process Manager – Supply Chain Solutions

Data Engineer

• Responsible for maintaining an existing legacy catalog of data related to debit card authorization, settlement and servicing
• Assist teams in consuming data for customer facing and back office use cases
• Elevate data to the next level, making it easier to consume debit card data
• Automate multiple use cases and build for the future with new data input patterns
• Become a subject matter expert and work with high performers

Senior Associate, Debit Platform Data Product Manager

Data Analyst

• Leverage analytic and technical skills to innovate, build, and maintain well-managed data solutions
• Use Open Source/Digital technologies to mine complex data sources
• Partner with the business to provide consultancy and translate business needs
• Drive analysis that provides meaningful insights on business strategies
• Manage security mechanisms and data access governance with Tech teams
• Build tools to monitor and report on data quality

Principal Data Analyst – Strategy and Analytics

Financial Planning and Analysis

• Demonstrate proficiency in key Product Management areas: Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, Transformational Leadership.
• Obsesses about internal and external customer needs to reimagine and innovate product solutions.
• Delivers game-changing outcomes by focusing on leverage and execution excellence.
• Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value.
• Identifies and resolves complex problems to deliver outcomes while mitigating product risks.
• Leads cross functional teams to solve customer problems and drive organizational alignment.

Manager, Product Management – HR, Risk, Finance

Operations

• Monitor performance of Enterprise Payments network; respond to technical outages impacting customers and associates through all channels
• Responsible for ownership and execution of processes critical to the end user support and incident management function
• Establish and maintain formal process documentation
• Engage with Senior Leadership as needed, to communicate details and updates relating to high-severity incidents
• Interface between Enterprise Payments stakeholders and IT in a highly collaborative environment
• Compile and analyze advanced level reporting that is often complex, which includes gathering, transforming and presenting data to key stakeholders and external partners
• Partner with upstream and downstream stakeholders and other partners to support intent changes and makes adjustments timely in a well-managed way
• Participate in internal quality assurance controls and monitoring, including real-time review and editing of communications
• Partner with global teams to ensure round the clock support and health of the network
• Interface with Technology teams to assess impacts to operations during multi-user incident events
• Support ad hoc, enhancement or business-wide projects either independently or through partnership with support teams
• Foster a culture of openness, collaboration and continuous improvement

Senior Associate Process Manager, Incident Management

General

• Investigate and resolve complex customer and regulatory complaints to ensure optimal outcomes
• Handle inbound and outbound escalated call customer interactions
• Troubleshoot and resolve technical access issues and web-based platforms for customers
• Analyze service trends and deliver actionable feedback to stakeholders to drive process improvements
• Monitor for and escalate potential regulatory compliance concerns or risk events
• Conduct professional and empathetic communications to resolve customer complaints
• Provide expert guidance to team members regarding policies, procedures, compliance standards, and internal systems
• Collaborate with cross-functional partners to address and resolve business needs
• Apply a comprehensive understanding of auto finance approval requirements to support accurate decision-making
• Consistently achieve established daily performance metrics and service-level objectives

Senior Advocacy Coordinator

Manager

• Develop business strategies that will drive growth, profitability, and competitive success for Capital One
• Have an ownership mindset, and potentially P&L accountability for a business segment
• May manage and develop a team of analysts
• Develop and implement new product and pricing strategies for various lending products
• Lead direct to consumer marketing efforts for select products
• Drive step-change improvements in credit performance
• Coordinate across the line of business to manage and sequence delivery of business intent
• Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others

Senior Business Manager

• Providing legal support to Agency Finance as a trusted advisor and strategic partner to the transaction teams and other internal partners
• Partnering with Agency Finance business partners, Risk and Compliance to evaluate GSE and/or FHA program requirements and develop policies and procedures for compliance, monitoring and reporting
• Tracking and managing negotiation of sub-servicing documentation in connection with Freddie Mac securitizations and assist with interpretation of sub-servicing obligations for existing securitizations from an asset management and servicing perspective
• Engaging and overseeing outside legal counsel in an effective and efficient manner
• Partnering collaboratively with other internal counsel and business teams in the Commercial Bank and across the enterprise
• Advising Commercial Bank business partners on communications with external parties, including customers, regulators, partners, industry trade groups and outside law firms
• Providing thought and strategic leadership on relevant industry and regulatory developments
• Leading projects such as the development of negotiation guidelines and training sessions
• Partnering with the Operations team to drive process improvements

Senior Manager, Senior Counsel – Commercial Real Estate, Agency Finance

• Own the transformation layer, applying best practices to design and implement data cubes, warehouses, and other data models.
• Define, manage, and implement the analytics engineering and infrastructure roadmap.
• Level up data models, infrastructure, and dashboard interfaces to drive effective self-service.
• Liaise with team members and other data customers to understand and meet their analytical needs.
• Drive quality metadata and data discovery with a semantic layer.
• Act as a performing data steward defining and enforcing rigorous data governance standards.
• Manage metadata frameworks to ensure data compliance and discoverability.
• Support modernization and migration initiatives from legacy reporting platforms.
• Perform unit tests and conduct reviews with team members to ensure high-quality code.

Data Analysis Manager – Strategy and Analytics

• Collaborate with the business owner to build roadmaps through forecasting grounded in capacity planning, high-level estimates of work and target dates
• Harmonize competing priorities into a single, unified and actionable path forward by working with multiple stakeholders.
• Facilitate the intake process for new work entering the portfolio, ensuring the work is aligned to goals and has clearly defined scope and value.
• Adhere to Enterprise & GPN governance during intake, ensuring strong risk management, operational excellence, and transparent decision-making
• Provide portfolio metrics, providing actionable insights to drive strategic decision making.
• Facilitate the prioritization of the Product Area / Family backlog in adherence to the GPN Portfolio Management standards.

Manager, Process Manager – Global Payment Network

Security Engineer

• Act as a central point of contact for your line of business to the rest of Capital One’s Information Security and Risk Management
• Coordinate and execute proactive Information Security consulting to the business and technology teams covering Infrastructure Platform Security, Application Security, Resiliency, Data Security, Network Architecture and Design, and User Access Management
• Serve as an expert in Capital One’s Information Security capabilities, architecture solutions, policies, procedures, and standards
• Influence customers to leverage security capabilities and solutions to shift and integrate security to the left in the development processes
• Partner with enterprise cyber, tech, and product security teams to provide technical and cybersecurity architectural leadership, where necessary to drive innovative solutions that help improve security
• Escalate and manage cyber security risk
• Provide ad hoc support on special Information Security hot topics for the business
• Provide regular updates to executive leadership with your line of business on the overall Information Security health and risk environment
• Work with line of business leadership to anticipate their objectives and needs to better serve the line of business

Director, Information Security Office Consultant

LLM Engineer

• Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One.
• Design, develop, test, deploy, and support AI software components including foundation model training, large language model inference, similarity search, guardrails, model evaluation, experimentation, governance, and observability, etc.
• Leverage a broad stack of Open Source and SaaS AI technologies such as AWS Ultraclusters, Huggingface, VectorDBs, Nemo Guardrails, PyTorch, and more.
• Invent and introduce state-of-the-art LLM optimization techniques to improve the performance — scalability, cost, latency, throughput — of large scale production AI systems.
• Contribute to the technical vision and the long term roadmap of foundational AI systems at Capital One.

Senior Lead AI Engineer, FM Hosting, LLM Inference

Backend Engineer

• Lead a portfolio of diverse technology projects and a team of developers with deep experience in distributed microservices, and full stack systems to create solutions that help meet regulatory needs for the company
• Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, mentoring other members of the engineering community
• Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment
• Utilize programming languages like JavaScript, Java, HTML/CSS, TypeScript, SQL, Python, and Go, Open Source RDBMS and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of AWS tools and services

Lead Software Engineer, Back End

Network Engineer

• Articulate and evangelize a bold technical vision for your domain
• Decompose complex problems into practical and operational solutions
• Ensure the quality of technical design and implementation
• Serve as an authoritative expert on non-functional system characteristics, such as performance, scalability and operability
• Continue learning and injecting advanced technical knowledge into our community
• Handle several projects simultaneously, balancing your time to maximize impact
• Act as a role model and mentor within the tech community, helping to coach and strengthen the technical expertise and know-how of our engineering and product community