Associate, Learning Facilitator

Capital One

Capital One Learning Facilitator delivering Retail and Business Banking training remotely. Preparing courses, facilitating learning, assessing readiness, and managing training logistics.

Posted 9/3/2026full-timeRemote • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $66,700 - $76,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering engaging learning experiences through both virtual and in-person methods, applying adult learning principles to enhance Associate performance and support business objectives. Proficient in managing training logistics, evaluating program effectiveness, and fostering an inclusive learning environment.

Highest-signal resume keywords

Training FacilitationAdult Learning PrinciplesProject ManagementGoogle Suite SkillsRetail Banking Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Training Logistics ManagementLearning Management System MaintenanceClass EvaluationPolicy and Procedure LearningTechnical Skills Assessment

Soft Skills

Strong CommunicationGroup Dynamics AwarenessProblem IdentificationFeedback ProvisionInclusive Environment Establishment

Tools & Technologies

Google SuiteLearning Management System

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Retail BankingCorporate TrainingAdult Learning TheoryCompliance ActivitiesClient Support

About the role

Key responsibilities & impact

Deliver the full suite of Retail and Line of Business Learning through virtual and in-person learning methods
Prepare, facilitate, and manage training logistics
Facilitate Branch, Cafe, and Business Banking Back Office policy and procedure learning
Assess Associates’ readiness, understanding, and demonstration of foundational skills
Apply adult learning principles and techniques to support technical and soft-skill behaviors
Provide additional learning experiences as necessary to support clients and Associates
Observe training course trends and learner surveys and identify opportunities to enhance the learning experience
Deliver high-quality learning experiences supporting Associate performance skills and business objectives
Demonstrate adult learning theory and apply its principles in the classroom
Explain training context and alignment with company, department, and initiative goals
Demonstrate operational, service, and compliance activities using policies and procedures
Engage learners through group-dynamics awareness and strong communication
Establish an inclusive, comfortable learning environment
Identify issues, escalate concerns, and bring forward improvement observations
Support projects through completion with minimal direct supervision
Evaluate class success against client needs, learning objectives, and program objectives
Manage rosters, class times, participant communications, learner surveys, and Learning Management System maintenance
Provide feedback to content developers on training materials and program effectiveness
Share Learning team best practices and participate in team events
Work with clients and subject matter experts within established structures and guidelines

Requirements

What you’ll need

High School Diploma, GED or equivalent certification
At least 1 year of experience working in retail banking or a corporate training role
Secure home office environment free from background noise and distractions
Reliable private internet connection not supplied via cellular data or hotspot
Password-protected private network with ownership or line of sight to every device
Cable or fiber internet service provider
Minimum 100 Mbps download / 10 Mbps upload speed
Must be based in the continental United States; applicants living in California, Hawaii, or U.S. territories are not eligible
Work-from-home U.S.-based associates may not work internationally or outside the continental United States
Advanced Google Suite skills preferred
2+ years of experience in training facilitation preferred
1+ years of experience in project management preferred
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being
100% work from home
Flexible hardwire or WiFi internet connection, subject to speed and security requirements