Capital One

Product Manager

• Focus on building servicing experiences for Capital One agents and customers
• Work with partners in tech and design, as well as enterprise teams to build robust servicing solutions
• Generate insights for the broader product team from servicing data leveraging AI to perform analysis, identify customer pain points, and design solutions
• Collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design
• Breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test
• Own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk
• Conduct research and develop features that utilize new and evolving technology
• Collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers
• Articulate a succinct product roadmap to deliver business value and share with with stakeholders.

Senior Associate, Product Management – Customer Engagement, Business Cards & Payments

Risk

• Manage numerous data adjacent risks including Network Conflict Risk (NCR), External Data Sharing (XDS), Privacy, Feature and Script Governance
• Develop processes, programs and controls to mitigate risks across GPN
• Collaborate effectively across multiple organizations to achieve objectives

Senior Risk Manager, Global Payments Network

Operations

• Support the enterprise customer and partner towers in creating a centralized data management & governance team
• Lead and contribute to data management & governance initiatives and deliver target state features
• Partner across towers with product and tech partners in understanding existing processes, tools, and data footprint and transfer responsibilities to centralized team governing data accurately and completely
• Lead, create, and share processes within and across towers enabling horizontal data governance to support at scale
• Develop into a subject matter expert of tools and processes governing data management footprint
• Establish and govern processes supporting data registration, access, governance, risk, and data quality.

Manager, Process Manager – Data Management

• Own the strategy, roadmap, and delivery for Capital One’s spend management experiences.
• Lead the evolution of our Expense Management capabilities while championing the use of AI and data-powered features across the broader spend management portfolio.
• Foster a culture of continuous innovation, growing product talent, and serve as an ambassador for modern product management across the organization.

Director, Product Management – Spend Management Experience, Business Cards & Payments

Compliance

• Partner with stakeholders across TDRM to assess compliance impacts of risk activities
• Map complex legal and regulatory requirements to internal business processes
• Provide guidance on compliance risk of business initiatives
• Evaluate adequacy of systems and procedures supporting the tech and cyber compliance program
• Perform technology and cybersecurity risk management requirement applicability and impact assessments
• Coordinate compliance assessments for risk-taking activities
• Identify compliance issues requiring investigation or follow-up
• Collaborate with internal and external stakeholders to enhance compliance assessment reporting

Manager, Governance and Compliance

Project Manager

• Autonomously leading large scale programs & projects having moderate to high levels of complexity by providing strategic direction to project teams, peers, and stakeholders to drive results.
• Planning, designing, managing and executing project plans to ensure delivery.
• Ensuring programs & projects are being documented appropriately to mitigate risk and to be delivered on time.
• Leveraging problem solving and influencing skills to ensure project results deliver on intent.
• Partnering cross-functionally with program & project customers to provide strategic and tactical thought partnership to effectively drive project delivery.
• Building relationships and collaborating with key stakeholders to ensure delivery of commitments.

Senior Manager, Project Management – Compliance & Ethics

• Define and prioritize the platform's strategy, grounded in deep technical knowledge and a strong understanding of user experience.
• Build strong, trust-based partnerships with product and technical leaders across the organization.
• Empathize with both internal (first-line) and end-users.
• Collaborate closely with technology, data science, strategy, risk, and business teams to deliver immediate value while strategically advancing long-term goals.
• Advocate for the transformative power of AI.

Senior Director, Product Management – Payments Intelligence

Full-stack Engineer

• Architect the transition away from "permanent access" to a model of zero standing privileges
• Design the systems that enable seamless, automated access elevation and revocation based on real-time necessity
• Lead the effort to abstract IGA components, moving us toward a centralized, policy-based access model
• Design an authorization fabric that factors in multi-dimensional telemetry to make dynamic, risk-based access decisions
• Build developer-centric APIs and self-service capabilities that allow product teams to move fast without compromising regulatory guardrails
• Ensure that our leap into the future of IAM meets and exceeds compliance and audit standards

Distinguished Software Engineer, Identity

Account Manager

• Combine craft expertise with understanding of customers and business
• Co-create innovative solutions to complex problems
• Leverage expertise in product design across interaction, visual and service design
• Champion the customer through the design process
• Understand and apply business and customer strategy
• Facilitate design process activities with team and partners
• Actively build understanding of tech and data capabilities
• Foster relationships with partners and expand your network
• Present work to audiences across levels and job functions

Product Designer – Partnerships Design System

Learning and Development

• Design and develop learning materials to support Retail Banking Teams
• Partner closely with key business partners to translate business intent into engaging learning materials
• Analyze learning needs and develop blended learning solutions
• Script videos, storyboard e-Learning courses, structure simulations, create digital games
• Collaborate with SMEs, Project Managers and other Learning Experience Designers
• Create evidence-based assessments and evaluation methods
• Follow-through to completion with minimal need for direct supervision

Principal Associate, Instructional Designer – Readiness & Associate Experience

Communications

• Serve as a strategic advisor to internal leaders and partners on communications initiatives
• Lead planning and execution of data-backed, integrated communications campaigns aligned with enterprise and line-of-business priorities
• Build and maintain relationships with internal and external stakeholders
• Drive media relations efforts to secure visibility in priority outlets
• Leverage data to evaluate results, extract insights and optimize future programs
• Oversee team operations, including budgeting and development of best practices
• Stay informed about industry trends to inform and enhance communication strategies

Director, Global Enterprise Communications

• Serve as the operational "Command Center" for the Retail Real Estate Execution team
• Act as the central project manager for the transaction lifecycle
• Initiate, track, and close out legal workflows
• Own the execution of quarterly Other Real Estate Owned (OREO) compliance controls
• Oversee the physical and digital mail infrastructure
• Lead the preparation for Monthly and Quarterly Business Reviews (MBR/QBR)
• Identify opportunities for cost savings and operational efficiencies

Principal Associate, Real Estate Operations – Transaction Management

Machine Learning Engineer

• Deliver ML models and software components that solve challenging business problems in the financial services industry, working in collaboration with the Product, Architecture, Engineering, and Data Science teams
• Drive the creation and evolution of ML models and software that enable state-of-the-art intelligent systems
• Lead large-scale ML initiatives with the customer in mind
• Leverage cloud-based architectures and technologies to deliver optimized ML models at scale
• Optimize data pipelines to feed ML models
• Use programming languages like Python, Scala, C/C++
• Leverage compute technologies such as Dask and RAPIDS
• Evangelize best practices in all aspects of the engineering and modeling lifecycles
• Help recruit, nurture, and retain top engineering talent

Distinguished Machine Learning Engineer

Business Analyst

• Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations
• Perform modeling/analytics to assist new product and pricing strategies for various lending products
• Support direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel
• Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
• Involve problem frame-works, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan
• Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability

Senior Business Analyst – US Card

• Drive strategy and execute on high-priority projects for the company
• Manage the end-to-end project lifecycle for the implementation of customer-facing agentic servicing solutions utilizing Generative AI
• Collaborate with technology, product, and business partners to define and execute the strategic roadmap for GenAI-powered service agents
• Identify and proactively manage project risks unique to GenAI deployment
• Ensure seamless integration between the GenAI platform development, the Customer Agentic strategy, and overall customer service operations
• Provide strategic direction to projects, peers, and direct reports
• Design, develop, and manage project plans
• Build relationships and collaborate with key stakeholders