Capital One

Senior Associate, Product Management – Customer Engagement, Business Cards & Payments

Capital One

full-time

Posted on:

Location Type: Office

Location: Richmond • New York • Virginia • United States

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Salary

💰 $101,100 - $138,400 per year

Job Level

Senior

About the role

  • Focus on building servicing experiences for Capital One agents and customers
  • Work with partners in tech and design, as well as enterprise teams to build robust servicing solutions
  • Generate insights for the broader product team from servicing data leveraging AI to perform analysis, identify customer pain points, and design solutions
  • Collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design
  • Breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test
  • Own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk
  • Conduct research and develop features that utilize new and evolving technology
  • Collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers
  • Articulate a succinct product roadmap to deliver business value and share with with stakeholders.

Requirements

  • Bachelor’s degree or military experience
  • At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering
  • Bachelor’s degree in computer science or engineering (preferred)
  • 1+ years translating business strategy or analysis into consumer facing digital products (preferred)
  • 1+ years of experience working on core product platforms powering digital experiences (preferred)
  • 1+ years working with cross functional teams as a product owner in an agile development process (preferred)
Benefits
  • Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementproduct designagile deliverybusiness analysisdata sciencesoftware engineeringfeature developmentuser storiesacceptance criteriaMVP
Soft Skills
collaborationcommunicationresearchprioritizationstakeholder engagementinsight generationproblem solvingarticulationteam leadershipcustomer focus