Senior Associate, Product Management – Customer Engagement, Business Cards & Payments

Capital One

Product Manager creating servicing experiences for customers and agents at Capital One. Collaborating with tech and design teams to leverage AI and improve product solutions.

Posted 4/14/2026full-timeRichmond • New York, Virginia • 🇺🇸 United StatesSenior💰 $101,100 - $138,400 per yearWebsite

About the role

Key responsibilities & impact

Focus on building servicing experiences for Capital One agents and customers
Work with partners in tech and design, as well as enterprise teams to build robust servicing solutions
Generate insights for the broader product team from servicing data leveraging AI to perform analysis, identify customer pain points, and design solutions
Collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design
Breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test
Own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk
Conduct research and develop features that utilize new and evolving technology
Collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers
Articulate a succinct product roadmap to deliver business value and share with with stakeholders.

Requirements

What you’ll need

Bachelor’s degree or military experience
At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering
Bachelor’s degree in computer science or engineering (preferred)
1+ years translating business strategy or analysis into consumer facing digital products (preferred)
1+ years of experience working on core product platforms powering digital experiences (preferred)
1+ years working with cross functional teams as a product owner in an agile development process (preferred)

Benefits

Comp & perks

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementproduct designagile deliverybusiness analysisdata sciencesoftware engineeringfeature developmentuser storiesacceptance criteriaMVP

Soft Skills

collaborationcommunicationresearchprioritizationstakeholder engagementinsight generationproblem solvingarticulationteam leadershipcustomer focus