Capital One

Data Scientist

• Evaluate open-source and internally-developed modeling and analytics tools using real business data
• Integrate internal data with external data sources and APIs to discover and implement actionable insights
• Design and craft data science models to communicate solutions to customers and company leadership

Data Science Intern

Associate

• Oversee and ensure the consistent delivery of high-quality translation services across the organization.
• Apply and enforce standardized processes and tools to maintain excellence in all translation projects.
• Identify opportunities for and drive continuous process improvements to enhance team efficiency and output.
• Maintain clear, timely, and proactive communication with cross-functional stakeholders regarding project status, best practices, and system updates.
• Facilitate and manage meetings effectively to ensure stakeholder alignment and seamless project execution.

Senior Associate, Multilingual Process Management

Underwriter

• Act as the "Central Nervous System" of high-value underwriting ecosystem
• Optimize the automation engine for the largest small-business credit lines
• Partner with a dedicated engineering squad
• Orchestrate the end-to-end document collection and data pipeline
• Automate client outreach and optimize the Ease intake portal
• Route critical financial data straight to underwriters
• Maximize efficiency and build intelligent workflow to reduce underwriting turnaround times

Manager, Product Management – Underwriting, Business Cards & Payments

Product Designer

• Combine craft expertise with an understanding of customers and the business to co-create innovative solutions to complex problems
• Leverage deep expertise in product design and skills across interaction, visual and service design
• Champion the customer through the design process, leveraging critical-thinking skills that factor in data, research insights, scalability, tech constraints and feedback
• Understand and apply business and customer strategy
• Actively build an understanding of tech and data capabilities and emerging technologies
• Foster relationships with partners and continuously expand your network
• Present work to audiences across levels and job functions

Product Designer, Principal Associate

Product Manager

• Partner with architects, designers, process engineers, and developers
• Deliver modern technology and business processes
• Enhance Capital One's decision-making and resource management

Manager, Product Management

Operations

• Develop and maintain formal process documents (e.g. maps, and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams) as needed
• Responsible for data quality and Performance metric reporting (ex: Tableau reporting)
• Lead coordination of initiatives to ensure timeliness and completion (examples: Yearly Audit with Ops, Consolidation efforts, etc)
• Proactively suggest procedure & process improvements and lead 'rebuild' efforts when needed
• Translate AI-driven insights into actionable business outcomes for leadership
• Identify risk triggers and trends across value streams in broader forums
• Perform annual review of written documentation in Shared Drive (maintain version & verification dates)
• Supports pod ceremonies, planning and documentation
• Relationship management - coordinates, influences and escalated impediments as needed on behalf of department to create transparency and LOB and dept needs are met
• Ensure completion of second approvals in system of record
• Resolve complex problems, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/ involve the right stakeholders to correct breakdowns
• Participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts
• Utilize a wide range of tools to deliver process improvements such as variation reduction, waste elimination, or risk mitigation
• Sustain a Well-Managed/process-driven environment
• Provides oversight of process improvement work and collaborating with cross functional teams on larger initiatives
• Collect, analyze, and measure data to proactively identify trends and gaps to provide the business with actionable insights and recommendations
• Understand customers’ needs of the process and driving end to end customer process improvements
• Identify and implement process improvements driving issue resolution/risk mitigation activities
• Evaluate where agentic workflows can replace or augment manual steps in a business process
• Utilize generative AI to accelerate process documentation (maps/FMEAs), synthesize large data sets for root cause analysis, identify hidden inefficiencies, and create standardized analysis assets (e.g., Gems)
• Develop a working knowledge of in-scope processes to partner with others in the pursuit of process improvement
• Provide clear and timely communications, updates, and escalations to stakeholders
• Proactively manage through identification and resolution of risks across the value stream to maintain Well-Managed processes
• Document processes (utilizing Business Process Management artifacts - e.g. maps, and diagrams) and projects (creating project reports, presentations, business cases, and diagrams)

Senior Associate Process Manager – Customer Protection

Manager

• Serve as the primary Risk Execution Lead for domains supporting Card Technology Audit engagements and respective software engineering teams to propel technology risk agenda and guide the Leadership Team and project stakeholders to make informed decisions.
• Build successful relationships across Card Tech, Business Risk Offices and Enterprise Risk teams to understand & drive technology risk across critical business processes in support of Card Technology Audit, Card Tech Issue Management & Horizontal Reporting functions.
• Streamline project tracking and documentation to proactively manage risks and guarantee timely completion.
• Utilize strong problem-solving and influencing abilities to ensure project plans achieve intended outcomes.
• Act as a strategic thought partner, leveraging strong influencing skills to collaborate cross-functionally and build key stakeholder relationships, ensuring project plans and program efforts successfully deliver on intended outcomes and commitments.
• Employ outstanding communication and problem-solving skills to manage, inform, and influence results with stakeholders at all organizational levels.
• Possess a demonstrated ability to quickly establish structure and effectively manage complex work in dynamic environments, with a proven track record of excellent project management.

Manager – Cyber Risk & Analysis

Administrative Assistant

• Lead the revamp of customer communications governance
• Orchestrate complex, cross-functional projects
• Drive advocacy for customers
• Own and drive project delivery, encompassing planning, execution, monitoring, and closing
• Serve as the primary point of contact for all project stakeholders
• Identify and implement improvements to the project delivery framework
• Proactively identify, assess, and mitigate project risks and issues
• Ensure communications are reviewed and updated on a regular basis

Manager, Project Management – Card, Customer Office Team

• Own the Card Delivery Collateral POD and serve as the primary liaison
• Manage high-impact projects that are critical for increasing efficiency
• Develop and communicate meticulous instructions to external vendors
• Take ownership of resolving escalated complaints and supplier issues
• Identify, develop, and implement process improvement opportunities
• Provide essential leadership support to the team

Principal Associate – Principal Extended Ops Associate

• Collaborate with tech teams to build comprehensive acceptance criteria
• Breakdown business epics into features and further into user stories
• Own and prioritize feature development roadmaps
• Conduct research and develop features that utilize new and evolving technology
• Collaborate with designers, technologists, data scientists and subject-matter experts
• Deliver well-managed product platforms for customers
• Actively participate in horizontal forums
• Articulate a succinct product roadmap to deliver business value

Senior Associate, Product Management – Customer Resiliency, Offers Payments

• Develop business strategies that drive growth
• Lead product strategy and product-level modeling/analytics
• Manage direct-to-consumer marketing efforts
• Oversee multiple projects and programs concurrently
• Build insights to inform new customer experiences

Business Manager – CDX Product Strategy

Backend Engineer

• Lead a portfolio of diverse technology projects and a team of developers
• Create solutions that help meet regulatory needs for the company
• Share your passion for staying on top of tech trends and mentoring others
• Collaborate with digital product managers and deliver robust cloud-based solutions
• Utilize programming languages like JavaScript, Java, Node.JS, and more

Lead Software Engineer, Fullstack – Node.js, Angular.js, Java

• Bridge the gap between generative AI capabilities and enterprise-scale design
• Collaborate with full-stack engineering teams and dedicated UI/UX designers
• Own the vision and roadmap of your experience within the Audit Compass application
• Breakdown business epics into features and further into user stories
• Prioritize feature development roadmaps and manage risk effectively
• Work autonomously in an agile environment to conduct research and develop features
• Participate in horizontal forums to articulate a product roadmap to deliver business value

Senior Associate, Product Manager, Audit Insights & Innovation

Program Manager

• Responsible for the execution of Design Effectiveness controls testing for Card
• Collaborate with first and second lines to deliver results impacting the company's bottom line
• Support end-to-end testing of controls
• Perform proper planning to execute the required test process steps
• Assess Operational and Design Effectiveness of controls
• Create and maintain adequate testing support documentation
• Identify internal control weaknesses and recommend remediation
• Partner cross-functionally with program customers and assessors

Principal Risk Specialist, Card Controls Program Operations

Data Analyst

• Refining a new Enterprise-wide analytical tools validation framework
• Planning and executing validation projects
• Assessing the quality and risk of analytical tool methodologies across Capital One, and the nature of tools usage within those processes
• Understanding technical issues in analytical tools and assessing tools risks and opportunities
• Independently researching, identifying, and prototyping industry best practices for emerging analytical tools
• Communicating results clearly and concisely both verbally and through written communications via validation reports and presentations
• Leveraging education, colleagues and training opportunities to develop solutions to business problems
• Coaching and mentoring junior staff