Director, Product Management – Servicing Experience, Platforms

Capital One

Director leading Capital One’s banking servicing product strategy through AI, automation, and customer-focused platforms. Building product teams and scaling operational efficiency across bank operations.

Posted 9/8/2026full-timeMcLean • New York, Virginia • 🇺🇸 United StatesLead💰 $209,500 - $286,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Product Management with a focus on strategy execution, team leadership, and leveraging technology to enhance customer experiences. Proficient in utilizing data-driven decision-making and agentic software frameworks to drive operational efficiency and innovation.

Highest-signal resume keywords

Product Management ExperienceEnd-to-End Strategy ExecutionTeam LeadershipAnalytical AcumenAgentic Software Development Frameworks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementStrategy ExecutionData-Backed Decision MakingOperational EfficiencyCustomer Experience DesignMarket ValidationCross-Functional CollaborationProblem SolvingTechnology IntegrationAgile Methodologies

Soft Skills

Transformational LeadershipInclusive Team BuildingHuman-Centered Problem Solving

Tools & Technologies

ClaudeAgentic AutomationMessaging PlatformsData Analytics ToolsDigital Product Development

Industry Keywords

Operational ProcessesSelf-ServicingHigh-Value DecisionsConsumer-Facing ProductsFast-Moving Technology Corporation

About the role

Key responsibilities & impact

Reimagine operational processes and leverage agentic automation, money movement, and messaging to unlock self-servicing, speed, transparency, and accuracy
Empower frontline and back-office associates to focus on high-value decisions
Build and execute a strategy spanning multiple operations teams
Unlock differentiated customer experiences and enable the Bank and its products to scale seamlessly
Meet Operational Efficiency targets
Build and lead high-performing, inclusive teams of product managers and extended teams of engineers, designers, strategists, and data scientists
Equip product managers with frameworks to drive strategy, make data-backed decisions, and solve complex customer problems
Lead the AI Understand roadmap and assess emerging generative and agentic technologies
Develop strategic initiatives for faster learning and market validation
Refine cross-functional operating models to align teams around shared goals and outcomes
Demonstrate human-centered, business-focused, technology-driven, integrated problem-solving, and transformational leadership

Requirements

What you’ll need

Bachelor's degree in any field
At least 5 years of Product Management experience
Experience translating business strategy and analysis into consumer-facing digital products
Recent, hands-on experience owning end-to-end strategy and execution within a fast-moving technology corporation
Experience with Claude and agentic software/product development frameworks
Strong analytical acumen
At least 2 years of experience managing a team
Must not require new employment authorization sponsorship from Capital One

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants with disabilities