Capital One

Product Manager

• Spearheads a key component of the marketing technology and is essential for achieving the desired marketing outcomes
• Work closely with business strategists, designers, marketers, engineers, and leaders to inform the backlog of new incentive experiences and capabilities
• Coordinate with software development teams to implement these optimizations

Senior Associate, Product Manager – Incentive Marketing Experiences

Customer Support

• Responsible for inbound and outbound collections calls.
• Provide the best customer service through listening and understanding customer needs.
• Problem solve and deliver exceptional customer experiences.
• Advocate for customers and ensure issue resolution in alignment with compliance and regulatory requirements.
• Investigate customer concerns and implement process improvements.
• Support other customer service advocates as needed.

Senior Customer Service Coordinator – Bilingual, Spanish - Collections

Technical Writer

• Lead, mentor, and grow a team of technical writers
• Conduct regular 1-on-1s, provide actionable feedback, and support career development
• Define the documentation vision, including tool selection, style guides, and information architecture
• Act as the primary bridge between Engineering, Product Management, and Support to ensure documentation is integrated into the Software Development Life Cycle
• Prioritize projects and manage the team’s bandwidth to meet tight release deadlines without sacrificing quality
• Create and implement documentation strategy within a cross-functional organization that supports documentation usability and innovation
• Review documentation for consistency across processes through application of standards and style guides
• Maintain and improve our Docs-as-Code workflow (Git, Markdown, CI/CD pipelines)
• Transform complex, technical material into clear and concise documentation that will be read by target audience members such as Engineers, Product Managers, Architects, and Senior Leadership
• Create technical documentation for APIs, SDKs and integrations
• Translate complex ideas into understandable logical concepts using both architectural diagrams and supporting descriptions
• Write in a formal technical writing style (for example, active voice, implied you, consistent tenses, etc.)
• Conduct in-depth interviews with subject matter experts to fully understand the architecture or products
• Collaborate with engineers, product managers and architects on a daily basis to develop, publish and maintain high quality customer-focused documentation
• Rely upon metrics and other forms of data to understand the variation in utility of the content, identify areas in need of review, and to drive planning & prioritization
• Develop Content that drives searchability for SEO and LLM optimization
• Maintain and continuously update content management system(s) of documentation

Senior Manager, Technical Writing

Financial Crime

• Preparation and maintenance of governance process documentation
• Facilitation of Policies, Standards and Procedures (PSP) changes including annual renewals and off-cycle changes
• Assist in defining and developing governance metrics and data to monitor compliance and program effectiveness
• Provide support in preparing materials for various AML forums
• Communicating and reporting on results of assessments, and processes
• Assist in regulatory applicability change process
• Researching and problem-solving

Anti-Money Laundering (AML) Global Payment Network (GPN) Risk Specialist

Compliance

• Operate within a highly collaborative team environment, manage time with a sense of urgency to ensure regulatory deliverables are completed within established timeframes
• Develop and maintain the methodology, engaging the right business leaders and resources, and driving the prep work to meet with and respond to regulators
• Ensure that processes are well managed through the creation and maintenance of process documentation and tools
• Support regulatory engagement planning, management, and reporting across Enterprise Services functions.
• Provide proactive and ongoing regulatory intelligence to the divisions to ensure they remain well-managed.
• Monitor remediation efforts and corrective actions of findings and risks to ensure implementation by deadlines.

Director, Regulatory Practices – Enterprise Services Risk

Product Marketing

• Develop insight-driven Customer Marketing strategies and campaigns
• Lead launches of several large and complex marketing initiatives and campaigns
• Help drive more and optimized usage of key Martech platforms
• Work cross-functionally with a variety of partners
• Write clear and concise test documents and test plans
• Manage creative development to ensure marketing is on-brand and high quality
• Analyze customer behavior data to identify opportunities and optimal segments

Senior Associate, Marketing – Creative Excellence, GTM

Project Manager

• Partner with key stakeholders internal and external to the CDM team to construct and deliver the bi-annual survey.
• Analyze survey data to provide timely readouts to individual credit officers as well as produce bi-annual state of the community report
• Proactively design strategic enhancements, and execute process improvements to drive better response rates and richer data quality while maintaining a smooth stakeholder experience
• Leverage insights from the survey to dive deeper into areas for improvement and for places to drive our talent strategy forward
• Contribute to driving the broader Credit Talent Management strategy supporting work on building out our credit talent management pipeline
• Build and maintain relationships with key talent champions across all consumer credit lines of business

Associate Project Manager

• Manage product offering strategies to support customer resiliency
• Work with cross-functional teams to develop customer-centric solutions
• Innovate to meet the needs of vulnerable customers during times of financial stress
• Evaluate and refine current programs for maximum impact

Manager, Product Management – Card Customer Resiliency, Delinquency Offers

Financial Planning and Analysis

• support the Financial Labor Strategy for Capital One’s Tech Organization
• develop and build forecasting models tied to labor and financial performance
• research labor, financial, and economic trends for specific projects
• provide technical solutions for business analysis
• assist in development of cost and labor models for individual area analysis
• forecast important business variables
• generate monthly/quarterly business reviews
• analyze both historical and forecasting results
• make business recommendations
• articulate outcomes of analysis and relevant insights
• partner with business leadership to assess financial implications

Senior Financial Analyst

Bilingual

• Provide exceptional customer service
• Advocate for customers and guide issue resolution
• Investigate customer concerns and implement process improvements
• Support other customer service advocates

Senior Complaints Coordinator, Bilingual – Spanish

Human Resources

• Collaborate with clients, HRBPs, and HR partner groups to effectively execute on people strategy, HR processes, and reporting
• Execute cyclical HR processes including: performance management, talent management, all associate surveys
• Partner with clients to build effective relationships, and understand business imperatives to effectively execute on HR solutions that are aligned to the business needs
• Consult with associates, managers, and HR partners who require assistance on HR-related issues
• Coach people managers on situations including general leadership skills (Include/Empower/Inspire framework), org design, performance concerns

Manager, HR Business Partner – Technology

• Create a long-term roadmap supporting enterprise vision and industry trends
• Engage Lines of Business to define and prioritize payment strategies
• Collaborate with Tech to ensure platform architecture supports existing and emerging value drivers

Director, Product Management, Payments

• Define and drive the long-term roadmap for the Capital One LMS with a tech, automation, and AI-first mindset
• Define and track annual success measures focusing on capability gaps and specific business outcomes
• Align internal partners (e.g., product, data, tech) to a set of prioritized learning platform capabilities across the entire Capital One enterprise
• Lead the go-to-market planning, launch, and execution of new features, updates, and pilots, with a specific focus on AI enablement, in coordination with internal learning, product, and data leads
• Identify, prioritize, and execute high leverage opportunities for admin and end user support automations that enhance admin team and learner productivity
• Navigate back office system dependencies (e.g., HR systems, Associate Experience, access management, cyber) and negotiate for prioritization that enhance a seamless, intuitive learner experience
• Establish and refine global standards for system use, ensuring documentation is both comprehensive and cleanly simple
• Build an enterprise-wide community collectively focused on learning governance that enables learners to simply surface relevant and trusted learning
• Maintain an audit-ready environment that manages the ongoing execution of +20 regular audits
• Meet regularly with business leaders and consultants to translate organizational needs into business case build outs for new L&D capabilities and AI enablement across our tech stack

Senior Manager, Project Management – Learning Platforms Operations Lead

• Provide reporting, analysis, and forecasting to facilitate strategic decision making and track performance
• Assess business opportunities and risks with an orientation to long-term value creation
• Achieve a deep understanding of the goals of the Staff and Enterprise Services organizations
• Communicate effectively at the highest levels of the organization
• Management of a cross-functional team with diverse backgrounds

Director, Finance FP&A – HR and Corporate Overhead

• Develop business strategies that will drive growth, profitability, and competitive success for Capital One
• May manage and develop multiple analysts
• Develop and implement new product and pricing strategies for various lending products
• Lead direct-to-consumer marketing efforts for select products
• Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior
• Manage and sequence delivery of business intent, build business requirements and execute against the product strategy
• Work closely with colleagues across Capital One to drive improvement in quality, volume, service, and profitability
• Proven track record of decision making and problem solving based on analytics
• Ability to build and leverage the capabilities of a high-performing team